Rona

1. Community
2. Support Forum
3. Storage space is incorrect

Hi Bence,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 21, 2023 19:27
• 0 votes

1. Community
2. Support Forum
3. BOXの使用方法が分かりません。

Hi there,  Welcome to Box Community, happy to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, ...

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• Rona
• September 21, 2023 19:24
• 0 votes

1. Community
2. Support Forum
3. full storage, with zero files

Hi Maria,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 21, 2023 19:23
• 0 votes

1. Community
2. Support Forum
3. No file but you shows almost full.

Hi there,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 21, 2023 19:21
• 0 votes

1. Community
2. Support Forum
3. LOST FILE

Hi Anita,  Welcome to Box Community and glad to help! You can start by finding out whose folder it is. And the owner should check his/her trash/bin icon to locate and recover the missing files.  If...

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• Rona
• September 21, 2023 19:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. New folders show 0 files and a size of 0 B after loading files

Hi David,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 21, 2023 19:12
• 0 votes

1. Community
2. Support Forum
3. Unable to 'move' the view within the canvas

Hi Francesca,  Welcome to Box Community and glad to help!  To help you address the issue with Box Canvas, please contact your internal helpdesk team. Thanks for posting! 

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• Rona
• September 21, 2023 19:06
• 0 votes

1. Community
2. Support Forum
3. Cant open documents or download to computer from the owner

Hi Ronald,  Welcome to Box Community and glad to help!  You may want to investigate first, can you check your permission in the affected file? To find out how the collaboration permissions differ, ...

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• Rona
• September 21, 2023 19:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. accessing files shared with me

Hi Adrianne,  Welcome to Box Community and glad to help!  Did you receive a collaboration invite or a shared link URL from your email? For context, can you elaborate the issue for us in this forum?...

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• Rona
• September 21, 2023 18:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Restore Files from a folder shared from an inactivated email

Hi Abram,  Welcome to Box Community and glad to help!  When an email account was deactivated/deleted. His/her own folders won't necessarily be deleted. And if the Box account itself has been delete...

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• Rona
• September 21, 2023 18:02
• Edited
• 0 votes