Rona

1. Community
2. Support Forum
3. Cache files are massive 150g +

Hi Tommy, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2023 19:55
• 0 votes

1. Community
2. Support Forum
3. What does the BoxShuttle result status "target-newer" mean?

Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2023 19:48
• 0 votes

1. Community
2. Support Forum
3. Unable to open files in Box from outside my institution

Hi Patricia,  Welcome to Box Community and glad to help!  Please get in touch with your internal helpdesk team to handle this inquiry.  Thanks for posting! 

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• Rona
• September 19, 2023 19:46
• 0 votes

1. Community
2. Support Forum
3. Excel issues - Filter and Freeze panes won't work on all tabs at the same time

Hi Karen,  Welcome to Box Community and glad to help!  Please get in touch with your internal helpdesk team to handle this inquiry.  Thanks for posting! 

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• Rona
• September 19, 2023 19:42
• 0 votes

1. Community
2. Support Forum
3. How to Integrated with SlideEgg

Hi Paulos,  Welcome to Box Community and glad to help!  You may reach out to SildeEgg for support and confirm if they have built an integration with Box.  Thanks for posting! 

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• Rona
• September 19, 2023 14:06
• 0 votes

1. Community
2. Support Forum
3. Uploading via Server-Side Login via API

Hi Britt,  Welcome to Box Community and glad to help!  To answer your API question(s), you may head over to this forum (https://forum.box.com/).  Thanks for posting! 

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• Rona
• September 19, 2023 13:57
• 0 votes

1. Community
2. Support Forum
3. Hyperlinks are diverted to "get adobe acrobat"

Hi John,  Welcome to Box Community and glad to help!  To get into Box's various channels (call, email and/or live chat) to reach Product Support.  Meanwhile, can you explain how this report's being...

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• Rona
• September 18, 2023 20:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. BOX UI is not showing

Hi Nelsen,  Welcome to Box Community and glad to help!  Looks like you've managed to troubleshoot on your own but to no avail. At this rate, can you use a different machine and network connection? ...

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• Rona
• September 18, 2023 20:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Deleted files - Not in Trash/Bin

Hi there,  Welcome to Box Community and glad to help!  You are currently working with a member of our Product Support team through email. Please keep an eye out and our member will keep in touch.  ...

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• Rona
• September 18, 2023 19:59
• -1 votes

1. Community
2. Support Forum
3. CANNOT select the share permission when a file sharing link is generating!!!

Hi Jin, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2023 19:48
• 0 votes