Rona

1. Community
2. Support Forum
3. 50GB lost after downgrading from Pro

Hi Reinaldo,  Welcome to Box Community and glad to help!  Note that Personal free account(s) has a maximum of 10GB total storage (https://www.box.com/pricing/individual).  Thanks for posting! 

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• Rona
• September 16, 2023 02:59
• 0 votes

1. Community
2. Support Forum
3. pdf's not viewable online and not downloadable

Hi there,  Welcome to Box Community and glad to help!  What is your permission in the file? Also, is this recurring in all file types or just in PDF files?  Meanwhile, aside from using different br...

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• Rona
• September 16, 2023 02:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. where is my files on box

Hi Samar,  Welcome to Box Community and glad to help!  Please manually reset your Box Drive:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascertai...

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• Rona
• September 15, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. Individual Plan not able to see videos on laptops

Hi Pablo,  Welcome to Box Community and glad to help!  Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these accou...

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• Rona
• September 15, 2023 20:45
• 0 votes

1. Community
2. Support Forum
3. incorrect storage space

Hi Mark,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happen...

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• Rona
• September 15, 2023 20:41
• 0 votes

1. Community
2. Support Forum
3. Folder size does not make sense

Hi Fernando,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you ha...

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• Rona
• September 15, 2023 20:40
• 0 votes

1. Community
2. Support Forum
3. Storage inccorrect

Hi there,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 15, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. I have deleted many files but space is not being reclaimed

Hi there,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 15, 2023 20:37
• 0 votes

1. Community
2. Support Forum
3. Recent list shows files i never touched

Hi Markus, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 15, 2023 19:26
• 0 votes

1. Community
2. Support Forum
3. No option for primary email

Hi Sebastian, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 15, 2023 19:24
• 0 votes