Rona

1. Community
2. Support Forum
3. URGENT ESCALATION SSO failure, unable to log in

Hi Hannah,  Welcome to Box Community and glad to help!  Upon checking, the case# 2932896 is being handled by one of our specialists. Rest assured that this is being taken care of and our team will ...

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• Rona
• September 07, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. Linking Personal email error

Hi Yuta,  Welcome to Box Community and glad to help! Box only allows you to use your email address once. You may be using an email address that is already tied to your other Box account. Thanks for...

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• Rona
• September 07, 2023 20:30
• 0 votes

1. Community
2. Support Forum
3. Box Drive very laggy, crashes Windows Explorer sometimes. Uninstalling/reinstalling doesn't' help.

Hi Tyler, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 07, 2023 19:16
• 0 votes

1. Community
2. Support Forum
3. synchronization

Hi JF,  Welcome to Box Community and glad to help!  As we proceed, can we start by confirming your Operating System and your current Box version?  We'd love to further asisst! 

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• Rona
• September 07, 2023 15:21
• 0 votes

1. Community
2. Support Forum
3. incorrect used space

Hi Leandro, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 07, 2023 15:19
• 0 votes

1. Community
2. Support Forum
3. Deleted all files but it still shows 45.8 GB of 50.0 GB used

Hi Paul,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

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• Rona
• September 07, 2023 15:14
• 0 votes

1. Community
2. Support Forum
3. 2 Step Verification Concern

Hi Clifford, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 07, 2023 15:12
• 0 votes

1. Community
2. Support Forum
3. need help with data

Hi Anita,  Welcome to Box Community and glad to help!  Is there anything specific about your Box data that I can help you with? Let us know in this forum how we could better assist and please reply...

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• Rona
• September 07, 2023 15:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Invitee not receiving invite in email

Hi Harsh,  Welcome to Box Community and glad to help!  I've investigated our email server logs and it looks like the address was placed on our email suppression list. This typically happens when a ...

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• Rona
• September 06, 2023 23:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to change email address for an individual account

Hi Fiona,  Welcome to Box Community and glad to help!  Please change your primary email address using the steps below.  To add an email address: Click Link Personal Email. Enter a valid email add...

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• Rona
• September 06, 2023 23:45
• 0 votes