Rona

1. Community
2. Support Forum
3. Setting Password

Hi Natsuki,  Welcome to Box Community and gald to help!  You can only access the folder you're invited to by creating a strong password. To do so, you can try this:  Reset your password (https://a...

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• Rona
• September 04, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. Storage Usage is incorrect

Hi Dave,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

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• Rona
• September 04, 2023 23:10
• 0 votes

1. Community
2. Support Forum
3. Storage not resetting - Please Run a Script to help reset

Hi JK,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 04, 2023 21:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial account

Hi there,  Welcome to Box Community and glad to help!  Looks like you've already deleted your Box account. Meanwhile, for your additional questions, please let us know.  Thanks for posting! 

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• Rona
• September 04, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. Admin unable to change collaborator status

Hi there,  Welcome to Box Community and glad to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specialists to...

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• Rona
• September 04, 2023 19:38
• 0 votes

1. Community
2. Support Forum
3. All content of a folder shifts to Box Sync

Hi Mark,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 19:33
• 0 votes

1. Community
2. Support Forum
3. Something went wrong with the upload. Please try again.

Hi Kevin,  Welcome to Box Community and glad to help!  It appears that you're already working with the Product Support team to address your issue. Please keep an eye out and we'll stay in touch.  T...

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• Rona
• September 04, 2023 19:31
• 0 votes

1. Community
2. Support Forum
3. My Storage Usage is Incorrect

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you ha...

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• Rona
• September 04, 2023 19:28
• 0 votes

1. Community
2. Support Forum
3. Thumbnails in Box Drive for Mac

Hi Hilary,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 19:27
• 0 votes

1. Community
2. Support Forum
3. I get a message saying "Storage is almost full" and cannot add files. In reality, there is almost nothing in it. I saw on the help page that the problem cannot be improved without applying a script, but what should I do?

Hi Mada,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

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• Rona
• September 04, 2023 19:25
• Edited
• 0 votes