Rona

1. Community
2. Support Forum
3. Box doesn't open/work on Windows 11 (Parallels). It works fine on my Mac.

Hi Karen,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

• View comment
• Rona
• September 01, 2023 22:45
• 0 votes

1. Community
2. Support Forum
3. Unable to accesss BOX or contact anyone for support

Hi Tamarysk,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

• View comment
• Rona
• September 01, 2023 22:41
• 0 votes

1. Community
2. Support Forum
3. Excel files do not open on desktop

Hi Peter,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

• View comment
• Rona
• September 01, 2023 22:25
• 0 votes

1. Community
2. Support Forum
3. INV11221366

Hi Margaret,  Welcome to Box Community and glad to help!  It appears that you're already working with our team to address this issue. We'll stay in touch and please keep an eye out.  Thanks for pos...

• View comment
• Rona
• September 01, 2023 22:16
• 0 votes

1. Community
2. Support Forum
3. Incorrect free space

Hi Van,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get th...

• View comment
• Rona
• September 01, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. Could you cancel my subscription and refund my bill?

Hi Sam,  Welcome to Box Community and glad to help!  You may reach out to our Cancellation team regarding this inquiry and you can email them at cancel@box.com.  Thanks for posting! 

• View comment
• Rona
• September 01, 2023 21:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Incorrect free space

Hi Vicky,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

• View comment
• Rona
• September 01, 2023 21:02
• 0 votes

1. Community
2. Support Forum
3. Issues with used space reported is inaccurate

Hi Kevin,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

• View comment
• Rona
• September 01, 2023 21:00
• 0 votes

1. Community
2. Support Forum
3. 2 factor authentication set up

Hi Will,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

• View comment
• Rona
• September 01, 2023 20:33
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi George,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

• View comment
• Rona
• September 01, 2023 20:31
• 0 votes