Rona

1. Community
2. Support Forum
3. Users unable to comment in Powerpoint Decks stored in Box

Hi Nate,  Welcome to Box Community and glad to help!  It appears that you're already working with our team to address this issue. We'll stay in touch and please keep an eye out.  Thanks for posting!  

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• Rona
• September 01, 2023 18:34
• 0 votes

1. Community
2. Support Forum
3. Unable to change password with Gmail SSO

Hi Janice,  Welcome to Box Community and glad to help! Looks like you've already worked with the member of our team for assistance regarding your change of password. For your additional questions, ...

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• Rona
• August 31, 2023 21:58
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request.

Hi Rudy,  Welcome to Box Community and glad to help! Looks like you've already worked with the member of our team for assistance regarding your upgrade. For your additional questions, please let us...

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• Rona
• August 31, 2023 21:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folders that were unsynced are now deleted

Hi Erin,  Welcome to Box Community and glad to help!  What steps did you take to unsync these folders? Also, can I confirm your Box version and Operating System?  We'd love to further assist!   

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• Rona
• August 31, 2023 21:30
• 0 votes

1. Community
2. Support Forum
3. Real-Time Co-Authoring - Duplicate versions saved

Hi Karen,  Welcome to Box Community and glad to help!  Please contact your helpdesk team to help with your Box inquiry. As they will be the one to coordinate with the Box team if you need further a...

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• Rona
• August 31, 2023 21:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password issue

Hi Brittany,  Welcome to Box Community and glad to help!  It appears that you're already working with our team to address this issue. We'll stay in touch and please keep an eye out.  Thanks for pos...

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• Rona
• August 31, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Scan to Box directly

Hi Fenton,  Welcome to Box Community and glad to help!  The workflow of scanning files via a printer straight to Box Drive is not supported. As a workaround, we recommend users scan to their local ...

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• Rona
• August 31, 2023 20:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. CT Competitive Box Folder

Hi Lee,  Welcome to Box Community and glad to help!  Please contact your helpdesk team to help with your Box inquiry. As they will be the one to coordinate with the Box team once you need assistanc...

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• Rona
• August 31, 2023 20:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cant find folder on Box

Hi Roy,  Welcome to Box Community and glad to help!  Please contact your helpdesk team to help with your Box inquiry. As they will be the one to coordinate with the Box team once you need assistanc...

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• Rona
• August 31, 2023 20:40
• 0 votes

1. Community
2. Support Forum
3. All my files are gone

Hi Ekta,  Welcome to Box Community and glad to help!  Are you looking for the missing content that you've worked on in your particular file or is it the file itself that disappears? If it's the lat...

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• Rona
• August 31, 2023 19:29
• Edited
• 0 votes