Rona

1. Community
2. Support Forum
3. pleas help

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 31, 2023 14:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. I've deleted all files on box, emptied the trash and its still showing that its 3/4 full

Hi Jim,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get th...

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• Rona
• August 31, 2023 14:18
• 0 votes

1. Community
2. Support Forum
3. Deleted files but not freeing up enough space again

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 31, 2023 14:17
• 0 votes

1. Community
2. Support Forum
3. Transfer Ownership of Room

Hi Barrie,  Welcome to Box Community and glad to help!  Please be informed that it's only the folder owner who could initiate the transfer of folder ownership.  Thanks for posting! 

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• Rona
• August 31, 2023 14:14
• 0 votes

1. Community
2. Support Forum
3. Storage Reset

Hi Melinda,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once ge...

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• Rona
• August 31, 2023 14:10
• 0 votes

1. Community
2. Support Forum
3. prevent data loss from account deactivation

Hi Jeff,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• August 31, 2023 14:07
• 0 votes

1. Community
2. Support Forum
3. Error loading notifications

Hi Charlie,  Welcome to Box Community and glad to help!  You may want to run these troubleshooting steps:  Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge ...

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• Rona
• August 30, 2023 22:59
• 0 votes

1. Community
2. Support Forum
3. Box won't update

Hi there,  Welcome to Box Community and glad to help!  Are you updating your Box desktop application? If yes, can you confirm your current Box version and Operating System?  Also, if there's an err...

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• Rona
• August 30, 2023 22:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. I got this error message: "This shared file or folder link has been removed or is unavailable to you."

Hi Sabrina,  Welcome to Box Community and glad to help!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the l...

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• Rona
• August 30, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Go straight to SSO using OAuth2

Hi Ben,  Welcome to Box Community and glad to help!  You may open a new case and work with our Product Support team for the clarification and additional assistance.  Thanks for posting!   

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• Rona
• August 30, 2023 22:13
• 1 vote