Unable to download any pdf's

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Spencer Rice

• August 01, 2023 15:14

I am unable to access any of the pdf's in my company's box. From all of our files, even those shared with us from other accounts. There are hundreds of pdfs that I now cannot access for some reason.

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• 

  Rona

  • August 30, 2023 21:06
  • Edited

  Hi Spencer, 

  Welcome to Box Community and glad to help!

  To help address your error with content preview: 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • Use your alternate browser, network connection or machine. 
  • Restart your machine. 

  Meanwhile, for your download issue here's the steps to help you fix it. 

  Hope it helps! 

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