Rona

1. Community
2. Support Forum
3. Staff: Please Read. Possible huge influx of data

Hi there,  Welcome to Box Community!  Thanks for the heads up regarding this and we will surely relay this to our team. Note that each end users may upload their contents within the parameters of t...

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• Rona
• August 30, 2023 22:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Blocking Limiting international access - How?

Hi Brandi,  Welcome to Box Community and glad to help!  You may open a new case and work with our Product Support team for additional assistance.  Thanks for posting!     

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• Rona
• August 30, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. I am unable to upload all of our firmware files

Hi Ira,  Welcome to Box Community and glad to help!  Is this something that you were able to upload successfully in the past? If so, you may want to run these troubleshooting steps for uploads.  Ho...

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• Rona
• August 30, 2023 21:18
• 0 votes

1. Community
2. Support Forum
3. Unable to download any pdf's

Hi Spencer,  Welcome to Box Community and glad to help! To help address your error with content preview:  Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge ...

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• Rona
• August 30, 2023 21:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Customer tried twice to reset the Password for downloading Data

Hi Ulrike,  Welcome to Box Community and glad to help!  You can advise the user to contact our team directly so we could get a closer look. Meanwhile, please have him to run these troubleshooting s...

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• Rona
• August 30, 2023 20:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Flats at Bethesda

Hi Monica,  Welcome to Box Community and glad to help!  Are you referring to your shared folders? If yes, you will have to contact the folder owner to give you the permission to access his/her cont...

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• Rona
• August 30, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Word documents won't open

Hi there,  Welcome to Box Community and glad to help!  If you're having trouble attaching a screenshot of your error. Please try uploading it (your screenshot) through the Box website and create an...

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• Rona
• August 30, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. Box Notifications when document uploaded

Hi Carrie,  Welcome to Box Community and glad to help!  It appears that you've already worked with our team to address this issue. Let us know in this forum if you have questions.  Thanks for posti...

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• Rona
• August 30, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. Monitoring of Box (SaaS) and Recommendation

Hi Mun,  Welcome to Box Community and glad to help!  For any outages or known issues within Box it will be posted in this page instead. I'm afraid we don't send out emails for this.  Thanks for pos...

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• Rona
• August 30, 2023 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot open Microsoft Excel from a browser in the application.

Hi there,  Welcome to Box Community and glad to help!  We can only provide support in English language through this Community forum. Please resubmit a screenshot of your error in English language t...

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• Rona
• August 30, 2023 20:03
• 0 votes