Rona

1. Community
2. Support Forum
3. problem. in downloading my PDF

Hi Qussay,  Welcome to Box Community and glad to help!  If you are encountering problems downloading files from your Box account, we recommend you try,  Updating your browser to the latest version...

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• Rona
• August 17, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. Uploads take forever

Hi Richard,  Welcome to Box Community and glad to help!  You may run these troubleshooting steps to help improve your ability to upload your files successfully.  Please ensure your web browser is ...

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• Rona
• August 17, 2023 22:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Is there any way to get access to an expired file

Hi Nathaniel,  Welcome to Box Community and glad to help!  Once your shared link has expired, the owner will have to create a new one. (https://support.box.com/hc/en-us/articles/360043697094-Creati...

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• Rona
• August 17, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Reset email not received

Hi Jonghyuk,  Welcome to Box Community and glad to help!   Upon checking your email is correctly receiving emails from Box. Meanwhile, if the email is still not found, please check your virus scan,...

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• Rona
• August 17, 2023 22:09
• 0 votes

1. Community
2. Support Forum
3. No access to shared folder

Hi Guus,  Welcome to Box Community and glad to help! Looks like you're accessing a shared link with this error. And in order to access its contents, please reach out to the sender/owner of this sha...

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• Rona
• August 17, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial account (immediately before any charges are incurred).

Hi Alissa,  Welcome to Box Community and glad to help!  Please cancel your Box subscription by following the steps here. Meanwhile, if you need assistance from our team. Kindly reach out to our Can...

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• Rona
• August 17, 2023 21:37
• 0 votes

1. Community
2. Support Forum
3. Switch from authenticator to personal code?

Hi Pia,  Welcome to Box Community and glad to help!  Let us help you disable it in order for you to log in to your Box account.  We've created a new case and a member of our team will contact you t...

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• Rona
• August 17, 2023 21:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Douglas,  Welcome to Box Community and glad to help!  Can you use your alternate browser and/or clear your browser's cache and cookies then try again? Additionally, please ensure your web browse...

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• Rona
• August 17, 2023 21:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. change user password

Hi Karl,  Welcome to Box Community and glad to help!  To be able to change your user's password:  You should have access to the user's Box login and credentials to select the user's Account Settin...

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• Rona
• August 17, 2023 21:21
• 0 votes

1. Community
2. Support Forum
3. Can I choose folders not to see and on BoxDrive on Explorer of Windows OS?

Hi there,  Welcome to Box Community and glad to help!  Currently with Box Drive you can't hide certain Box folder's visibility in your local Box folder. Meanwhile, you can selectively cache your Bo...

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• Rona
• August 17, 2023 19:19
• Edited
• 0 votes