Rona

1. Community
2. Support Forum
3. Can't install Box Drive on MacOS Ventura

Hi Nick,  Welcome to Box Community and glad to help! We've created a new case and a member of our team will contact you through email so please keep an eye out.  Thanks for posting! 

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• Rona
• August 15, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. (Canada) Unable to process your payment information

Hi Nathan,  Welcome to Box Community and glad to help! You may reach out to our Sales team to assist with your Account upgrade, here's how:  Submit a contact form at this page: https://www.box.com...

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• Rona
• August 15, 2023 21:13
• 0 votes

1. Community
2. Support Forum
3. I don't want to see ALL recent Notes only a Specific Folder

Hi Eric,  Welcome to Box Community and glad to help! We've created a new case and a member of our team will contact you through email so please keep an eye out.  Thanks for posting! 

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• Rona
• August 15, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. Not recieving confirmation email

Hi Paul,  Welcome to Box Community and glad to help!  Did you log in to the Community site using the affected email? If yes, it appears that your email address is not in suppression list and instea...

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• Rona
• August 15, 2023 20:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Newly created user is not getting verification email

Hi there,  Welcome to Box Community and glad to help! Looks like you've already addressed this with a member of Product Support team earlier. And if you happen to have additional questions, please ...

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• Rona
• August 15, 2023 20:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box access very slow for certain users web based

Hi Matsu,  Welcome to Box Community and glad to help!  Looks like you're already working with the Product Support team regarding this issue. Please keep an eye out and we'll keep in touch.  Thanks ...

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• Rona
• August 15, 2023 20:45
• 0 votes

1. Community
2. Support Forum
3. Can't add secondary email address

Hi there,  Welcome to Box Community and glad to help! We've created a new case and a member of our team will contact you through email so please keep an eye out.  Thanks for posting! 

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• Rona
• August 15, 2023 20:43
• 0 votes

1. Community
2. Support Forum
3. Change of Admin Email

Hi there,  Welcome to Box Community and glad to help! As you've requested, we've created a new  case and a member of our team will contact you through email so please keep an eye out.  Thanks for p...

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• Rona
• August 15, 2023 20:40
• 0 votes

1. Community
2. Support Forum
3. Document download support

Hi there,  Welcome to Box Community and glad to help!  Looks like you don't own any files. Meanwhile, to collaborate with an Enterprise account, to keep their contents secured even when sharing it ...

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• Rona
• August 15, 2023 19:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Search for file comes up missing

Hi Kristin,  Welcome to Box Community and glad to help! Please be informed that it can take time between uploading or modifying a file for it to be fully indexed and ready to be searched. In most c...

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• Rona
• August 15, 2023 19:09
• 0 votes