Rona

1. Community
2. Support Forum
3. Storage used doesn't seem to be accurate

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

• View comment
• Rona
• August 03, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. storage will not reduce when files deleted

Hi Rickey,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

• View comment
• Rona
• August 03, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Can't get access token via JWT for custom app (integration server to server )

Hi Andrzej,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

• View comment
• Rona
• August 03, 2023 21:50
• 0 votes

1. Community
2. Support Forum
3. sFTP

Hi Gregory,  Welcome to Box Community and glad to help!  As of this writing, SFTP is not supported on Box. We'd appreciate if you could submit your feedback and upvote here. Our product team review...

• View comment
• Rona
• August 03, 2023 21:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. resend verification email

Hi Maikia,  Welcome to Box Community and glad to assist!  Great news! You can initiate a verification email link to yourself in event that yours has expired or didn't receive any.  Here's where you...

• View comment
• Rona
• August 03, 2023 21:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage full

Hi Kumi,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

• View comment
• Rona
• August 03, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Payment information

Hi there,  Welcome to Box Community and glad to help! Looks like you're already working with a member of our team through email. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

• View comment
• Rona
• August 03, 2023 21:06
• 0 votes

1. Community
2. Support Forum
3. Canceled account yet am still being charged

Hi Howard,  Welcome to Box Community and I'm here to assist!  Looks like you've already worked with our Cancellation team regarding your query.  Let us know in this forum if you have clarifications...

• View comment
• Rona
• August 03, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. Cancel trial account

Hi Greg,  Welcome to Box Community and I'm here to assist!  Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. We also offer a self-serve optio...

• View comment
• Rona
• August 03, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Cannot change my password

Hi Wing ki,  Welcome to Box Community and I'm here to assist!  Looks like requiring a strong password for external collaborators like yourself is implemented in the user's Box account. It's another...

• View comment
• Rona
• August 03, 2023 20:38
• Edited
• 0 votes