Rona

1. Community
2. Support Forum
3. Cannot upload files

Hi Stephanie,  Welcome to Box Community and glad to help!  Any type of error that keeps you from uploading your files? If you do, please attach a screenshot in this forum.  We'd love to further ass...

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• Rona
• August 02, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. User email is invalid ( address has been not used for any other accounts )

Hi there,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 02, 2023 21:06
• 0 votes

1. Community
2. Support Forum
3. Uncorrect storage data

Hi Milosz,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

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• Rona
• August 02, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. Storage Bug

Hi Randy,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  This is a known issue and is a long...

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• Rona
• August 02, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. School Email Conversion (Invalid credentials)

Hi Daniel,  Welcome to Box Community and I'm here to help!  Looks like you will need to get in touch with your internal helpdesk team first. If there's a need to create a case, a member of your tea...

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• Rona
• August 02, 2023 19:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Todor,  Welcome to Box Community and glad to help!  Can you reach out again to the owner/sender of your shared link and verify it's permission? It would be helpful if you could include a screens...

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• Rona
• August 02, 2023 19:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. File upload on samsung phone stuck for 1 month

Hi Lydia,  Welcome to Box Community and glad to assist!  Did you use your Box for Android app while uploading your files? If yes, using the same mobile device, can you launch your browser and log i...

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• Rona
• August 02, 2023 19:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box環境でインシデント発生時のメール形式について

Hi Mun,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Englis...

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• Rona
• August 02, 2023 18:19
• 0 votes

1. Community
2. Support Forum
3. disable the delete confirmation prompt on box.com

Rui,  Welcome to Box Community and glad to help!  Note that to delete a file or a folder (in box.com): Right-click (or click the ellipsis (...) on a file/folder and then click Trash.  Alternativel...

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• Rona
• August 02, 2023 18:17
• 0 votes

1. Community
2. Support Forum
3. Mac box app

Hi there,  Good day!  Kindly reset your Box Drive manually,  To manually reset Box Drive on a Mac (File Provider Extension mode) Quit Box Drive if it's currently running. Open a Terminal window a...

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• Rona
• August 02, 2023 18:07
• 0 votes