Rona

1. Community
2. Support Forum
3. You installed an older version of Box Drive on top of a newer version

Hi Daniel,  Welcome to Box Community and I'm here to assist!  Please clean uninstall your Box Drive application and you can reinstall it afterwards. Hope it works! 

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• Rona
• August 01, 2023 21:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive icons not showing in Finder

Hi Kara,  Welcome to Box Community and I'm here to assist!  You may go ahead and reset your Box Drive manually,  To manually reset Box Drive on a Mac (File Provider Extension mode) Quit Box Drive...

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• Rona
• August 01, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Unable to edit as external user

Hi David,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 01, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. Want to Shared Folder with View Access Only

Hi there,  Welcome to Box Community and glad to help!  If you can't send a collaboration invite and grant them with the previewer permission (Chances are, the owner must be a personal free user). A...

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• Rona
• August 01, 2023 20:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Subscribe to folder?

Hi Rene,  Welcome to Box Community and I'm here to help!  Kindly reach out to your internal helpdesk team for assistance and to have your designated contact to reach out for better support when nec...

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• Rona
• August 01, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Badge Icons shown on Mac are incorrect

Hi Dave,  Welcome to Box Community and I'm here to assist!  Can you manually reset your Box Drive application to try to fix this?  To manually reset Box Drive on a Mac (File Provider Extension mode...

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• Rona
• August 01, 2023 20:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to delete a Google Doc?

Hi Dennis,  Welcome to Box Community and I'm here to help! Kindly reach out to your internal helpdesk team to have your designated contact to reach out for better support.  Thanks for posting! 

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• Rona
• August 01, 2023 18:04
• 0 votes

1. Community
2. Support Forum
3. Access Denied on Box Sync for Windows

Hi there,  Welcome to Box Community and I'm here to assist!  The feature to access Admin Console is only available for Business Starter accounts and above. (https://support.box.com/hc/en-us/article...

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• Rona
• August 01, 2023 17:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Never received password reset email or reply from Box Support

Hi there,  Welcome to Box Community and I'm here to help! Kindly reach out to your internal helpdesk team to have your designated contact to reach out for better support.  Thanks for posting! 

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• Rona
• July 31, 2023 22:35
• 0 votes

1. Community
2. Support Forum
3. Box Drive Desktop Client not showing system-generated lock files

Hi there,  Welcome to Box Community and I'm here to assist!  Upon checking, it appears that this file type is not supported for use in Box Drive. And the file is ‘ignored’ by Box Drive as it begins...

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• Rona
• July 31, 2023 21:59
• 0 votes