Rona

1. Community
2. Support Forum
3. adding a different computer to my account

Hi Chuck,  Welcome to Box Community and glad to help!  You just have to ensure that you'll be using a supported Operating System for your new computer (https://support.box.com/hc/en-us/articles/360...

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• Rona
• August 01, 2023 22:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Quota inaccuracy

Hi Ez Ra, Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• August 01, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. External User - Editing Permissions

Hi Layli,  Welcome to Box Community and I'm here to help!  Could you verify your permission in this these files? Check if your current permission allows you to edit your shared files (https://suppo...

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• Rona
• August 01, 2023 21:52
• 0 votes

1. Community
2. Support Forum
3. Create New Folder for this Record - After Upgrade

Hi there,  Welcome to Box Community and glad to help!  Could you open a ticket using your paid Box account so we could help you address this error?  We'd love to further assist! 

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• Rona
• August 01, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. You installed an older version of Box Drive on top of a newer version

Hi Daniel,  Welcome to Box Community and I'm here to assist!  Please clean uninstall your Box Drive application and you can reinstall it afterwards. Hope it works! 

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• Rona
• August 01, 2023 21:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive icons not showing in Finder

Hi Kara,  Welcome to Box Community and I'm here to assist!  You may go ahead and reset your Box Drive manually,  To manually reset Box Drive on a Mac (File Provider Extension mode) Quit Box Drive...

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• Rona
• August 01, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Unable to edit as external user

Hi David,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 01, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. Want to Shared Folder with View Access Only

Hi there,  Welcome to Box Community and glad to help!  If you can't send a collaboration invite and grant them with the previewer permission (Chances are, the owner must be a personal free user). A...

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• Rona
• August 01, 2023 20:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Subscribe to folder?

Hi Rene,  Welcome to Box Community and I'm here to help!  Kindly reach out to your internal helpdesk team for assistance and to have your designated contact to reach out for better support when nec...

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• Rona
• August 01, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Badge Icons shown on Mac are incorrect

Hi Dave,  Welcome to Box Community and I'm here to assist!  Can you manually reset your Box Drive application to try to fix this?  To manually reset Box Drive on a Mac (File Provider Extension mode...

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• Rona
• August 01, 2023 20:20
• Edited
• 0 votes