Rona

1. Community
2. Support Forum
3. How to delete a Google Doc?

Hi Dennis,  Welcome to Box Community and I'm here to help! Kindly reach out to your internal helpdesk team to have your designated contact to reach out for better support.  Thanks for posting! 

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• Rona
• August 01, 2023 18:04
• 0 votes

1. Community
2. Support Forum
3. Access Denied on Box Sync for Windows

Hi there,  Welcome to Box Community and I'm here to assist!  The feature to access Admin Console is only available for Business Starter accounts and above. (https://support.box.com/hc/en-us/article...

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• Rona
• August 01, 2023 17:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Never received password reset email or reply from Box Support

Hi there,  Welcome to Box Community and I'm here to help! Kindly reach out to your internal helpdesk team to have your designated contact to reach out for better support.  Thanks for posting! 

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• Rona
• July 31, 2023 22:35
• 0 votes

1. Community
2. Support Forum
3. Box Drive Desktop Client not showing system-generated lock files

Hi there,  Welcome to Box Community and I'm here to assist!  Upon checking, it appears that this file type is not supported for use in Box Drive. And the file is ‘ignored’ by Box Drive as it begins...

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• Rona
• July 31, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Storage Size vs Upload Size

Hi Gareth,  Welcome to Box Community and I'm here to help!  Your account storage limit (of 10GB) is your ability to store and upload files in your Box account. Meanwhile, your 50GB refers to your u...

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• Rona
• July 31, 2023 21:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Regarding Authorized Domains for BoxDrive

Hi there,  Welcome to Box Community and glad to assist!  You may want to check if your firewall is configured accordingly (https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firew...

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• Rona
• July 31, 2023 21:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't upload files

Hi there,  Welcome to Box Community and glad to help!  If it's in a collaborated folder you're attempting to upload your files into. Kindly reach out to the folder owner to modify your permission. ...

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• Rona
• July 31, 2023 21:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box censoring images?

Hi Robert,  Welcome to Box Community and glad to help!  I tried to replicate your folder path and your file's name, uploaded it successfully through https://app.box.com/login.  Could you do the sam...

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• Rona
• July 31, 2023 20:56
• 0 votes

1. Community
2. Support Forum
3. I want everyone to be able to access all my files, all are pdfs

Hi Richard,  Welcome to Box Community and I'm here to help!  Can you please attach a screenshot whenever your link prompts you to log in to get a closer look?  We'll await for your reply!   

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• Rona
• July 31, 2023 20:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage issue - usage incorrect

Hi Lucy,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• July 31, 2023 20:41
• 0 votes