Rona

1. Community
2. Support Forum
3. Authenticator App

Hi Zach,  Welcome to Box Community and let me assist!  A member of our team will step in to assist you and I opened a new case. Please keep an eye out and we will be in touch.  Thanks for posting! 

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• Rona
• July 27, 2023 19:18
• 0 votes

1. Community
2. Support Forum
3. Missing Storage (35.3/50.0 GB)

Hi Alexander,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

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• Rona
• July 27, 2023 17:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage almost full, but it's not

Hi there,  Welcome to Box Community and glad to help!  We've fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get this is...

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• Rona
• July 27, 2023 15:03
• 0 votes

1. Community
2. Support Forum
3. Box Drive Mounted Volume

Hi Ahmed,  Welcome to Box Community and glad to help!  To help you address this, please reach out to your helpdesk team so that they could open a case if necessary.  Thanks for posting! 

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• Rona
• July 26, 2023 22:38
• 0 votes

1. Community
2. Support Forum
3. Not Syncing

Hi George,  Welcome to Box Community and glad to help!  If you're trying to sync your Box files from the Box website to your machine. And if you haven't done it yet. Kindly install Box Drive. (http...

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• Rona
• July 26, 2023 22:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to securely share

Hi Mark,  Welcome to Box Community and glad to assist! You may create a shared link exclusively for specified users only and setup its expiration. Note that doing so, they will be prompted to log i...

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• Rona
• July 26, 2023 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box sign option has disappeared

Hi Lisa,  Welcome to Box Community and glad to help! Please make sure you have Box Sign enabled in your Box instance.  To change which of your users have Box Sign enabled or disabled: In the left ...

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• Rona
• July 26, 2023 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unlimited Storage seems limited

Hi Charlene,  Welcome to Box Community and glad to help!  Looks like you've already addressed your user's storage issue.  Moving forward, if you have questions please feel free to visit us again in...

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• Rona
• July 26, 2023 21:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. File Ownership Transfer

Hi Dan,  Welcome to Box Community and glad to help!  Looks like you've already addressed your transfer of folder ownership query.  Moving forward, if you have questions please feel free to visit us...

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• Rona
• July 26, 2023 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files missing, PDF's won't open, Not in trash

Hi John,  Welcome to Box Community and glad to help! I opened a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting!

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• Rona
• July 26, 2023 21:15
• 0 votes