Rona

1. Community
2. Support Forum
3. I deleted my app by mistake.

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our team will send an email for assistance. Please keep an eye out.  Thanks for posting!

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• Rona
• July 10, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Authenticator Code not working on new device

Hi Miguel,  Welcome to Box Community and glad to help!  We've opened a new ticket and a member of our team will be in touch through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 10, 2023 21:53
• 0 votes

1. Community
2. Support Forum
3. Sync only synced down part of the data.

Hi there,  Welcome to Box Community and glad to help!  We've opened a new ticket and a member of our team will send an email to further assist. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 10, 2023 21:44
• 0 votes

1. Community
2. Support Forum
3. Not Syncing

Hi George,  Welcome to Box Community and glad to help!  Can we begin by identifying your current Box version and your Operating System?  We'd love to further assist! 

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• Rona
• July 10, 2023 21:38
• 0 votes

1. Community
2. Support Forum
3. Your account needs further verification

Hi Michael,  Welcome to Box Community and glad to help!  Kindly attach a screenshot of your error to get a closer look.  We'd love to further assist! 

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• Rona
• July 10, 2023 21:34
• 0 votes

1. Community
2. Support Forum
3. 2FA phone number changed

Hi Millie,  Welcome to Box Community and glad to help!  In order to address your 2FA inquiry, please contact us using your affected email account. We'd love to further assist! 

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• Rona
• July 10, 2023 19:07
• 0 votes

1. Community
2. Support Forum
3. Storage won't reduce when files are deleted

Hi Ty,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Setting...

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• Rona
• July 10, 2023 19:05
• 0 votes

1. Community
2. Support Forum
3. Inaccurate freespace size

Hi there,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Sett...

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• Rona
• July 10, 2023 19:03
• 0 votes

1. Community
2. Support Forum
3. Recipients

Hi Carla,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our team will keep in touch. Please keep an eye out.  Thanks for posting!

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• Rona
• July 07, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Eduard,  Welcome to Box Community and glad to help!  To help fix your issue accessing your shared links:  This error typically is caused by one of 3 things: Incorrect sharing permissions on th...

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• Rona
• July 07, 2023 22:52
• 0 votes