Rona

1. Community
2. Support Forum
3. Cancel Corp Account

Hi Darlene,  Welcome to Box Community and I’m here to help! To cancel, we have a self-serve option where you can end your Box subscription yourself and please follow the instructions here according...

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• Rona
• July 03, 2023 20:53
• 0 votes

1. Community
2. Support Forum
3. transfer of account

Hi Durin,  Welcome to Box Community and glad to help! If you're about to take over an Admin account, please follow these steps.  Hope it works!

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• Rona
• July 03, 2023 20:51
• 0 votes

1. Community
2. Support Forum
3. Terms of service

Hi there,  Welcome to Box Community and glad to help! Did you already tried these steps to fix the issue?  Use your alternate browser,  make sure you're using your browser's most updated version. ...

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• Rona
• July 03, 2023 14:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change admin

Hi Heather,  Welcome to Box Community and glad to assist!  Your current main Admin should initiate this transfer, please feel free to share this link for the How to's.  Should an issue arises, plea...

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• Rona
• July 01, 2023 01:42
• 0 votes

1. Community
2. Support Forum
3. Cancel my subscription

Hi Henrique,  Welcome to Box Community and I’m here to help! Note: We've removed your email address from this public forum to keep your data private and secured.  To cancel, we have a self-serve op...

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• Rona
• July 01, 2023 01:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to install Box on Win11 "please wait while Windows configures Box"

Hi Daniel,  Welcome to Box Community and glad to help!  For your install to be successful, please make sure that your machine has met the prerequisites for Box Drive.  Prerequisites: Supported OS ...

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• Rona
• July 01, 2023 01:29
• 0 votes

1. Community
2. Support Forum
3. How do I save a .pdf from Box to my desktop?

Hi there,  Welcome to Box Community and glad to help! If you're having issues with your download, can you try these troubleshooting steps?  Updating your browser to the latest version Clearing you...

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• Rona
• July 01, 2023 01:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cant Share A File

Hi Mary,  Welcome to Box Community and glad to help!  Is there an error when they try to access the shared Box file? If yes, could you attach a screenshot here?  We'd love to further assist! 

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• Rona
• July 01, 2023 01:11
• 0 votes

1. Community
2. Support Forum
3. Personal Box ios app. Trash/Delete option missing.

Hi there,  Welcome to Box Community and glad to help!  Just for context, are you deleting your file through Box for iOS or the Box website?  We'd love to further assist! 

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• Rona
• July 01, 2023 00:59
• 0 votes

1. Community
2. Support Forum
3. Not receiving account verification emails

Hi there,  Welcome to Box Community and glad to help!  I've checked and your email address is not blocked by Box. And to make sure you're correctly receiving email(s) from Box, here's how you could...

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• Rona
• July 01, 2023 00:39
• Edited
• 0 votes