Rona

1. Community
2. Support Forum
3. Restore previous account files

Hi Junghyun,  Welcome to Box Community and glad to help!  Note: We've removed your email address from this public forum to keep your data private and secured.  Meanwhile, you may reach out to our B...

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• Rona
• July 01, 2023 00:28
• 0 votes

1. Community
2. Support Forum
3. Deleted Folder

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket and our Support team will be in touch via email.  Please keep an eye out.  Thanks for posting! 

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• Rona
• July 01, 2023 00:13
• 0 votes

1. Community
2. Support Forum
3. 2 emails - feed into one account

Hi Ben,  Welcome to Box Community and glad to assist!  Yes, you could add an additional email address for your Box account.  To add an email address: Click Add More Emails. Enter a valid email ad...

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• Rona
• July 01, 2023 00:06
• 0 votes

1. Community
2. Support Forum
3. cannot verify email

Hi Ariel,  Welcome to Box Community and glad to help!  Looks like your email address is now confirmed. If not, can you try once more and use this link.  Hope it works! 

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• Rona
• July 01, 2023 00:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. BoxDrive instll - RunScript popup error

Hi Raphaël,  Welcome to Box Community and glad to help!  For your install to be successful, please make sure that your machine has met the prerequisites for Box Drive.  Prerequisites: Supported OS...

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• Rona
• June 30, 2023 23:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email Distribution Group as Account email?

Hi Chasey,  Welcome to Box Community and glad to help!  I created a new ticket and a member of our Support team will be in touch. We will send you an email and please keep an eye out.  Thanks for p...

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• Rona
• June 30, 2023 23:48
• 0 votes

1. Community
2. Support Forum
3. Viewer can't view videos, only photos

Hi Leann,  Welcome to Box Community and glad to help!  Has the affected user tried to download (given the affected user have permission) the affected file locally and can the user preview the cont...

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• Rona
• June 30, 2023 23:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to move to a different Box instance/account to another

Hi Graig,  Welcome to Box Community and glad to help!  Let me create a new ticket and have someone from our Support team to get in touch. We'll send you an email and please keep an eye out.  Thanks...

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• Rona
• June 30, 2023 23:36
• 0 votes

1. Community
2. Support Forum
3. Email address blocked

Hi George,  Welcome to Box Community and glad to help!  Are you referring to a specific email notifications from Box or all types of notifications we send?  We'd love to hear back from you! 

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• Rona
• June 30, 2023 23:34
• 0 votes

1. Community
2. Support Forum
3. Share

Hi Sandy,  Welcome to Box Community and glad to help!  We appreciate your feedback regarding shared link(s) and you may want to bring this to our Product Team's attention by going to pulse.box.com....

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• Rona
• June 30, 2023 23:31
• Edited
• 0 votes