Rona

1. Community
2. Support Forum
3. Live personal assistance

Hi there,  Welcome to Box Community and glad to help!  Note: we've removed your contact number in this public forum to keep your data private and secured.  As of this writing, phone support is only...

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• Rona
• June 27, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. Can you recalculate my storage space?

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 27, 2023 21:27
• 0 votes

1. Community
2. Support Forum
3. Secure HIPAA-secure form

Hi Gary,  Welcome to Box Community and glad to help!  I opened a  new ticket so our Support team could assist. We will be in touch through email and please keep an eye out.  Thanks for posting! 

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• Rona
• June 27, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. Hi there - I am missing some files that I uploaded a few years ago.

Hi there,  Welcome to Box Community and glad to help!  Did you know if these files were uploaded in your collaborated folders? If there's no recollection of having these files deleted yourself. Cha...

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• Rona
• June 27, 2023 21:21
• 0 votes

1. Community
2. Support Forum
3. Box API - Metadata Endpoint Performance

Hi Abraham,  Welcome to Box Community and glad to help!  Great news! We've opened a new Box Developer Community  where you could post all your API inquiries with guaranteed seamless support from ou...

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• Rona
• June 27, 2023 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Api feature not working

Hi Ben,  Welcome to Box Community and glad to help!  I opened a  new ticket so our Support team could assist. We will be in touch through email and please keep an eye out.  Thanks for posting! 

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• Rona
• June 27, 2023 20:47
• 0 votes

1. Community
2. Support Forum
3. My App log-in vs Online log-in take me to two Different box.com accounts

Hi Trent,  Welcome to Box Community and glad to help!  Are you seeing different folders and files display in your local Box folder and in the Box website? If yes, could you add more information reg...

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• Rona
• June 27, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Obsidian connection to Box is now blocked by admin

Hi Omar,  Welcome to Box Community and glad to help!  Looks like you've managed to address this issue. If the issue persist, please feel free to join with our Support team in addressing your issue ...

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• Rona
• June 27, 2023 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to Receive Confirmation email

Hi Paul,  Welcome to Box Community and glad to help!  You could have the user to generate a new email link here! Meanwhile, if the user would continue to experience issues with his/her confirmation...

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• Rona
• June 27, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. TRYING TO UPGRADE

Hi Lance,  Welcome to Box Community and glad to help!  You may contact our Sales team for assistance and you could just visit this link - https://www.box.com/pricing.  Hope it helps! 

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• Rona
• June 27, 2023 20:28
• 0 votes