Rona

1. Community
2. Support Forum
3. Box Slow, Hanging Up

Hi Jacqueline,  Welcome to Box Community and glad to help!  We're set to ask more information regarding your Box issue. With that let me create a new ticket and a member of our team will be in touc...

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• Rona
• June 23, 2023 22:51
• 0 votes

1. Community
2. Support Forum
3. Shared links with MS Excel

Hi Brendan,  Welcome to Box Community and glad to assist!  I've gone ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for ...

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• Rona
• June 23, 2023 22:45
• 0 votes

1. Community
2. Support Forum
3. Can't update password

Hi Eli,  Welcome to Box Community and glad to assist!  I've gone ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for post...

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• Rona
• June 23, 2023 22:43
• 0 votes

1. Community
2. Support Forum
3. Uploading files

Hi there,  Welcome to Box Community and glad to help!  Could you attach a screenshot of your upload error?  We'd love to further assist! 

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• Rona
• June 23, 2023 22:41
• 0 votes

1. Community
2. Support Forum
3. Error - 'you do not have permission to confirm this administrator transfer'

Hi Fiona,  Welcome to Box Community and glad to help!  It shows that you're already working with a member of our team regarding your Admin transfer. Please keep an eye to your email and our team wi...

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• Rona
• June 23, 2023 22:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Trash

Hi Katherine, Welcome to Box Community and glad to help!  We're set to ask more information regarding your deleted files. With that let me create a new ticket and a member of our team will be in to...

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• Rona
• June 23, 2023 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost Access To Box Drive

Hi Daniel,  Welcome to Box Community and glad to help!  To fix this issue, you may completely uninstall Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileprovide...

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• Rona
• June 23, 2023 22:30
• 0 votes

1. Community
2. Support Forum
3. Admin Access

Hi Brian,  Welcome to Box Community and glad to help!  Only the current Admin has the ability to change the Administrator in their Box instance. Currently, you're signed up to an individual account...

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• Rona
• June 23, 2023 22:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email link for Verify email expired within a minute of it hitting my inbox

Hi Pam,  Welcome to Box Community and glad to help!  Note that we do not recommend posting your email address as this is a public forum. This is to keep your contents and data private and secured. ...

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• Rona
• June 23, 2023 22:13
• 0 votes

1. Community
2. Support Forum
3. Pay invoice

Hi Rachel,  Welcome to Box Community and glad to help!  Please reach out to our Billing team for assistance, you can reach out to them through billing@box.com. Thanks for posting! 

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• Rona
• June 23, 2023 22:10
• 0 votes