Rona

1. Community
2. Support Forum
3. Storage Script

Hi Manuel,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To ver...

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• Rona
• June 19, 2023 17:31
• 0 votes

1. Community
2. Support Forum
3. Change to new email address

Hi Lucy,  Welcome to Box Community and glad to assist!  In order to change your primary email address, please start by adding your new email as your secondary email address:  To add an email addres...

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• Rona
• June 19, 2023 17:30
• 0 votes

1. Community
2. Support Forum
3. Storage size is not accurate

Hi Kamilla,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To ve...

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• Rona
• June 19, 2023 17:25
• 0 votes

1. Community
2. Support Forum
3. Says storage limit reached, but the icon in the bottom shows I'm

Hi Megan,  Welcome to Box Community and glad to assist!  Could you attach the screenshot to your error message?  We'd love to hear back from you! 

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• Rona
• June 19, 2023 14:33
• 0 votes

1. Community
2. Support Forum
3. Canceling box account impact

Hi Jim,  Welcome to Box Community and glad to assist!  You may go ahead and proceed to this link and cancel your Box subscription. Meanwhile, if you prefer to work with our team, please contact our...

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• Rona
• June 19, 2023 14:31
• 0 votes

1. Community
2. Support Forum
3. What are the steps to restore my box account?

Hi there,  Welcome to Box Community and glad to assist!  Looks like your Box account is currently active, perhaps are you referring to one of your managed users or your alternate Box account? If so...

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• Rona
• June 19, 2023 14:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request

Hi there,  Welcome to Box Community and glad to assist!  To help with your payment inquiry, kindly contact our Billing folks via billing@box.com.  Thanks for posting! 

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• Rona
• June 17, 2023 00:13
• 0 votes

1. Community
2. Support Forum
3. Request Box send me a new email confirmation. My expired

Hi George,  Welcome to Box Community and glad to assist.  Note: We've removed the email from this post to keep your data private and secured.  Please generate a new link (https://account.box.com/lo...

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• Rona
• June 17, 2023 00:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Create Password

Hi Andy,  Welcome to Box Community and glad to assist.  Let me open a ticket and have our Support team to assist with your 2FA issue. We'll get in touch shortly.  Thanks for posting! 

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• Rona
• June 16, 2023 23:57
• 0 votes

1. Community
2. Support Forum
3. Red locked icons on desktop

Hi Jack,  Welcome to Box Community and glad to assist!  To help you address this issue, would you send us these details first?  Your current Box version.  Your Operating System.  Please send a scr...

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• Rona
• June 16, 2023 23:01
• Edited
• 0 votes