Rona

1. Community
2. Support Forum
3. Storage shows as almost full

Hi Matt,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verif...

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• Rona
• June 16, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Storage shows as almost full yet I emptied all files- please run script

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 16, 2023 21:58
• 0 votes

1. Community
2. Support Forum
3. I have a trial subscription but I want to cancel it so that I am not charged after the trial period finishes.

Hi Nick,  Welcome to Box Community and glad to assist!  Looks like you're now working with our Cancellation team to address your request to cancel. Please keep an eye to your email and we'll keep i...

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• Rona
• June 16, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Authentication Code!

Hi Heike,  Welcome to Box Community and glad to assist!  To help with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye t...

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• Rona
• June 16, 2023 21:53
• 0 votes

1. Community
2. Support Forum
3. Recovering "permanently deleted folder"

Hi Niko,  Welcome to Box Community and glad to assist!  I can see that you've worked with our Support team and if you continue to have issues with your deleted folder. Kindly open a ticket through ...

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• Rona
• June 16, 2023 21:31
• 0 votes

1. Community
2. Support Forum
3. Not Receiving Box notification on E-mail

Hi Gaurav,  Welcome to Box Community and glad to assist!  We've checked and you are correctly receiving email(s) from Box. In this case, we suggest you to troubleshoot: Check your Spam/Junk email ...

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• Rona
• June 16, 2023 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. some PDF stuff are not display

Hi there,  Welcome to Box Community and glad to assist!  We would like to get a screenshot if you won't mind and can you please attach it here? Looking forward to hear from you! 

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• Rona
• June 16, 2023 21:02
• 0 votes

1. Community
2. Support Forum
3. I am not able to change my primary email address

Hi John,  Welcome to Box Community and glad to assist!  To replace your primary email address, here's what you should do. (1) Add it as your secondary email address and verify. (2) Make it your pri...

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• Rona
• June 16, 2023 20:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please can i pay invoice

Hi Amanda,  Welcome to Box Community and glad to assist! Note: We've removed your email address from this public forum to keep your data private and secured.  It appears that you've already address...

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• Rona
• June 16, 2023 19:08
• 0 votes

1. Community
2. Support Forum
3. Payment won't process

Hi Antoine,  Welcome to Box Community and glad to assist!  To assist with your payment/upgrade inquiries, please chat with our Sales team(https://www.box.com/pricing). Thanks for posting! 

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• Rona
• June 16, 2023 19:04
• Edited
• 0 votes