Rona

1. Community
2. Support Forum
3. No mails from Box

Hi Ivy,  Welcome to Box Community and glad to assist!  You may advise the affected user to contact our Support team herself and we'd be very much willing to look into this.  Thanks for posting! 

• View comment
• Rona
• June 14, 2023 21:03
• 0 votes

1. Community
2. Support Forum
3. Upload size limit error

Hi Bradley,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for p...

• View comment
• Rona
• June 14, 2023 20:57
• 0 votes

1. Community
2. Support Forum
3. Box folder not able to access

Hi Hari,  Welcome to Box Community and glad to assist!  For context, could you attach a screenshot of your error while trying to access a folder?  We'd love to hear back from you! 

• View comment
• Rona
• June 14, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. User in my organisation does not get password reset

Hi Alex,  Welcome to Box Community and glad to assist!  Please have the affected user to update her primary email address on Box. Here's the steps:  Login to box.com and in Account Settings>  Logi...

• View comment
• Rona
• June 13, 2023 22:43
• 0 votes

1. Community
2. Support Forum
3. Box upload settings to restrict file extensions

Hi Avinash,  Welcome to Box Community and glad to help!  As of this writing, the feature you've asked about is a current limitation on Box and sorry for this limitation.  We'd appreciate if you cou...

• View comment
• Rona
• June 13, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. Customer

Hi Raymond,  Welcome to Box Community and glad to assist!  Upon checking you've already addressed this with our Support team.  We appreciate your time reaching out and stay well! 

• View comment
• Rona
• June 13, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Changing Custom Subdomain

Hi Mike,  Welcome to Box Community and I'm here to help!  To help update your subdomain, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye ...

• View comment
• Rona
• June 13, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Requested URIs for Unlocking and Display Issues with BOX.com

Hi there,  Welcome to Box Community and glad to assist!  You may contact your IT team to configure your web restrictions internally. For now, please make sure that your firewall is configured accor...

• View comment
• Rona
• June 13, 2023 22:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload document indicates complete but I can't see it

Hi Sonia,  Welcome to Box Community and glad to assist!  Can I confirm the size of the file you're uploading? Please be informed that the maximum file size limit for uploads to Box varies depending...

• View comment
• Rona
• June 13, 2023 22:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Won't allow any upload

Hi Peveril,  Good day!  According to your error, it appears that you're hitting your upload size limit. The maximum file size limit for uploads to Box varies depending on your account type: Free p...

• View comment
• Rona
• June 13, 2023 21:50
• 0 votes