Rona

1. Community
2. Support Forum
3. Need to move an Unmanaged user to our Enterprise Account

Hi Vladimir,  Welcome to Box Community and glad to assist!  Upon checking, it shows that you're already working with our Support team through email. Please keep an eye to your email and we'll keep ...

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• Rona
• June 08, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. video preview cutting off frames

Hi Rose,  Welcome to Box Community and glad to assist!  Upon checking, it shows that you're already working with our Support team through email. Please keep an eye to your email and we'll keep in t...

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• Rona
• June 08, 2023 22:55
• 0 votes

1. Community
2. Support Forum
3. Stretched Videos

Hi Ashley,  Welcome to Box Community and glad to assist!  To help fix the issue, Is this recurring in every videos you uploaded?  What if you upload it in your mobile device's browser and not in t...

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• Rona
• June 08, 2023 22:52
• 0 votes

1. Community
2. Support Forum
3. Download from Collection?

Hi Rev Michael,  Welcome to Box Community and glad to assist!  You have hover over to the folder's location in the Box website and download the folder. I'm afraid you can't download the folders thr...

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• Rona
• June 08, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. Removed folder from IBM project

Hi Antonio,  Welcome to Box Community and glad to assist! Note: We've removed the shared link you posted in this pubic forum. This is to keep your data private and secured, hope you won't mind.  If...

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• Rona
• June 08, 2023 22:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Microsoft Word Doc "not available" from Box Folder

Hi Jonathan,  Welcome to Box Community and glad to assist!  To help fix your issue,  Is this recurring in every file types or just on word files?  Is the affected file in the Box website?  Can you...

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• Rona
• June 08, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. Acces to Boxes shared to me by the customer

Hi Victor,  Welcome to  Box Community and glad to assist!  Note: We've removed the shared links you posted in this pubic forum. This is to keep your data private and secured, hope you won't mind.  ...

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• Rona
• June 08, 2023 22:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Problem with Videos uploaded to Box recently...

Hi Adrienne,  Welcome to Box Community and glad to assist!  To help fix the issue, Is this recurring in every videos you uploaded?  What if you upload it in your mobile device's browser and not in...

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• Rona
• June 08, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Transfer files from local computer to a new box account

Hi Rob,  Welcome to Box Community and glad to assist!  There's two ways you can upload your contents:  Install Box Drive and move your local folders to your local Box folder.  Upload to Box With ...

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• Rona
• June 08, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Not able to add two accounts

Hi Samantha,  Welcome to Box Community and glad to assist!  It appears that you're already working with our Support team through email. Please keep an eye to your email and we'll keep in touch.  Th...

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• Rona
• June 08, 2023 21:32
• 0 votes