Rona

1. Community
2. Support Forum
3. Can't add email address

Hi Daniel,  Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for pos...

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• Rona
• May 31, 2023 14:12
• 0 votes

1. Community
2. Support Forum
3. 2-step authentication

Hi Shelley,  Welcome to Box Community and I'm here to help!  To help with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an e...

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• Rona
• May 31, 2023 14:09
• 0 votes

1. Community
2. Support Forum
3. Me, Too.

Hi there,  Welcome to Box Community and I’m here to help! Note: We've removed your email address to keep your data private and secured.  Looks like you're having issue with your Box for desktop app...

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• Rona
• May 31, 2023 14:06
• 0 votes

1. Community
2. Support Forum
3. Can I give access to non-users for specific Box files?

Hi Michael,  Welcome to Box Community and I’m here to help! To share your contents, for Box users you can invite them as collaborator. Meanwhile, for non-Box users you can create shared links.  To ...

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• Rona
• May 31, 2023 14:03
• 0 votes

1. Community
2. Support Forum
3. Give people access to only limited Box files

Hi Michael,  Welcome to Box Community and I’m here to help! To share your contents, for Box users you can invite them as collaborator. Meanwhile, for non-Box users you can create shared links.  To ...

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• Rona
• May 31, 2023 14:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. I'm not receiving email notifications.

Hi there,  Welcome to Box Community and glad to assist!  Upon checking your email was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces...

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• Rona
• May 30, 2023 22:59
• 0 votes

1. Community
2. Support Forum
3. cant log in on my account

Hi Marjan,  Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for pos...

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• Rona
• May 30, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. Missing file

Hi Hussain,  Welcome to Box Community and I'm here to help!  To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep ...

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• Rona
• May 30, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. payment auto renewal in account.

Hi Don,  Welcome to Box Community and I’m here to help! Looks like someone from our Support team have helped address your payment inquiry. Let us know if you have additional questions.  Thanks for ...

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• Rona
• May 30, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. I can't access the pro support

Hi Theryston,  Welcome to Box Community, sorry to hear about this issue and I’m here to help! Would you mind providing more details regarding your issue with Box?  We'd love to hear back from you! 

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• Rona
• May 30, 2023 22:19
• Edited
• 0 votes