Files showing as zero bytes on one computer and accurate on other, same BOX acct

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3 comments

  • Aira

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have a screenshot of what it looks like on your end?

    Looking forward in assisting you.

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  • Daniel Vosovic

    Of course, here you can see on my laptop that there are certain PSD files that have cloud/exclamation points next to them, but they're still available.

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  • Daniel Vosovic

    but when viewed on my iMac the files appear but show zero bytes. It's also been 12 hrs so I know it's not an immediate syncing issue (though BOX is usually very good about syncing almost immediately).

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