Files showing as zero bytes on one computer and accurate on other, same BOX acct

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Daniel Vosovic

I often work off of my macbook when traveling, and my imac when home, and the syncing of my BOX files is usually never an issue. I got a new laptop, set up everything as usual and now when I work off my laptop (on a psd file) it will save to box on that end, and will show as existing on my imac but will show as zero bytes (and then will ultimately not open). 

So it's syncing but not really.

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please have a screenshot of what it looks like on your end?

    Looking forward in assisting you.

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  • Daniel Vosovic

    Of course, here you can see on my laptop that there are certain PSD files that have cloud/exclamation points next to them, but they're still available.

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  • Daniel Vosovic

    but when viewed on my iMac the files appear but show zero bytes. It's also been 12 hrs so I know it's not an immediate syncing issue (though BOX is usually very good about syncing almost immediately).

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