Rona

1. Community
2. Support Forum
3. Sync to desktop option removed from box.com

Hi Michael,  Welcome to Box Community and I’m here to help! Did you check if your permission has changed recently? Note: You must have Editor Access or higher to use Box Sync in a folder. Hope it h...

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• Rona
• May 24, 2023 22:03
• 0 votes

1. Community
2. Support Forum
3. Deleted Files

Hi there,  Welcome to Box Community and I’m here to help! Note When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the ...

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• Rona
• May 24, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. my laptop and box

Hi Genevieve,  Welcome to Box Community and I’m here to help! Can you attach a screenshot of your error here? Also, what is the Operating System running in your machine?  We'd love to hear  back fr...

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• Rona
• May 24, 2023 21:43
• 0 votes

1. Community
2. Support Forum
3. Box Sync Sign-In

Hi Gerry,  Welcome to Box Community and I’m here to help! Looks like you've managed to work with our team and address this concern through email.  Thanks for posting! 

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• Rona
• May 24, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. I'm not receiving email notifications.

Hi there,  Welcome to Box Community and I’m here to help! Note to keep your data private and secured we've removed your email you posted.  Additionally, we've removed your email in suppression list...

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• Rona
• May 24, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. I'm not receiving email notifications.

Hi there,  Welcome to Box Community and I’m here to help! Note to keep your data private and secured we've removed your email you posted.  Additionally, we've removed your email in suppression list...

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• Rona
• May 24, 2023 21:33
• 0 votes

1. Community
2. Support Forum
3. Box update email notifications

Hi Robert,  Welcome to Box Community and glad to help!  As of this writing, this feature that you've asked about is a current limitation with email notifications, sorry for the limitation.  We'd ap...

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• Rona
• May 24, 2023 18:09
• 0 votes

1. Community
2. Support Forum
3. Fewer users

Hi there,  Welcome to Box Community and I’m here to help! You may reach out to our Billing team for assistance via billing@box.com. Thanks for posting!

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• Rona
• May 24, 2023 16:27
• 0 votes

1. Community
2. Support Forum
3. No space available even after deleting

Hi Michelle,    Hi there, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, lo...

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• Rona
• May 24, 2023 16:23
• 0 votes

1. Community
2. Support Forum
3. Storage shows as almost full, but it's not. Can you please run your script to fix it. Thanks in advance.

Hi Abhishek, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.c...

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• Rona
• May 24, 2023 16:20
• 0 votes