Rona

1. Community
2. Support Forum
3. Box notes contact box dissapeared

Hi Steve,  Welcome to Box Community and I’m here to help! To help you address this issue, please try the following troubleshooting steps:  Use your alternate browser and try again.  Clear your bro...

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• Rona
• May 17, 2023 19:06
• 0 votes

1. Community
2. Support Forum
3. Corporate email changed

Hi Larissa,  Welcome to Box Community and I’m here to help! Please log in to box.com and change your primary email. Note: to change your primary email address, you should start by adding your new e...

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• Rona
• May 17, 2023 19:03
• 0 votes

1. Community
2. Support Forum
3. Re-Syncing Folders

Hi Shelby,  Welcome to Box Community and I'm here to help!  To help with your syncing issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an ...

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• Rona
• May 17, 2023 18:58
• 0 votes

1. Community
2. Support Forum
3. Recovering files from a collaborative folder owned by an account that was deleted.

Hi there,  Welcome to Box Community and I’m here to help! Please contact your University Admin if they can help you retrieve your missing files. If they previously managed your Box account, it's th...

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• Rona
• May 17, 2023 18:55
• 0 votes

1. Community
2. Support Forum
3. Unsaved changes to BOX

Hi Pauline,  Welcome to Box Community and I’m here to help! To help you fix this error, please try the following troubleshooting steps:  Use your alternate browser and try again.  Clear your brows...

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• Rona
• May 17, 2023 18:51
• 0 votes

1. Community
2. Support Forum
3. Could you execute please your script for storage for my account

Hi there,  Thanks for your reply!  Kindly clear your browser's cache and cookies, log out and log back in to box.com.  Hope it helps! 

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• Rona
• May 17, 2023 18:43
• 0 votes

1. Community
2. Support Forum
3. Generating QR codes

Hi Yasmin, Welcome to Box Community and I’m here to help! As of this writing, this feature that you've asked about is a current limitation on Box. For the meantime, you may submit this as a feature...

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• Rona
• May 17, 2023 14:38
• 0 votes

1. Community
2. Support Forum
3. Missing Folder

Hi there,  Welcome to Box Community and I'm here to help!  To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an...

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• Rona
• May 17, 2023 14:34
• 0 votes

1. Community
2. Support Forum
3. Box Upgrade to 2.31.64 on 3/5/2023 has issues in Win 10

Hi Balakumar,  Welcome to Box Community and I'm here to help!  To help address this issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an ey...

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• Rona
• May 17, 2023 14:29
• 0 votes

1. Community
2. Support Forum
3. Help cancelling my subscription

Hi Juan,  Welcome to Box Community and glad to help!  Please create a ticket to our Billing team in order to cancel your Box account. A member of our team will get in touch shortly and please keep ...

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• Rona
• May 17, 2023 14:25
• 0 votes