Rona

1. Community
2. Support Forum
3. Changing an email account and ascribing it a new user/collaborator with same email

Hi Christina,  Welcome to Box Community and I’m here to help! Note: In order to keep your information private and secured, we've removed the mentioned email address in this post. And we do not enco...

• View comment
• Rona
• May 12, 2023 21:25
• 0 votes

1. Community
2. Support Forum
3. reclaim storage space

Hi Debbie,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

• View comment
• Rona
• May 12, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Cancel Account

Hi Jens,  Welcome to Box Community and I’m here to help! For the self-serve option to end your Box subscription, please feel free to follow the instructions here according to your account type. Mea...

• View comment
• Rona
• May 12, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. Delete my account

Hi there,  Welcome to Box Community and I’m here to help! Please head straight to our dedicated team and please contact our Cancellation team via cancel@box.com.    Thanks for posting! 

• View comment
• Rona
• May 12, 2023 21:12
• 0 votes

1. Community
2. Support Forum
3. Needs assistance with password reset

Hi Andrea,  Welcome to Box Community and I'm here to help!  Note: In order to keep your information private and secured, we've removed the mentioned email address in this post. And we do not encour...

• View comment
• Rona
• May 12, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. Unable to add new personal email

Hi Denise,  Welcome to Box Community and I’m here to help! Note: We've removed your email addresses from this post to keep your information private and secured.  Upon checking, it appears that the ...

• View comment
• Rona
• May 11, 2023 22:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to increase "max file size" limit

Hi Gabrielle,  Welcome to Box Community and I’m here to help! To help with your file size inquiry, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please ke...

• View comment
• Rona
• May 11, 2023 22:40
• 0 votes

1. Community
2. Support Forum
3. Google cloud SSO failed during configuration

Hi Javier,  Welcome to Box Community and I'm here to help!  To help with your SSO setup, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye ...

• View comment
• Rona
• May 11, 2023 21:53
• 0 votes

1. Community
2. Support Forum
3. pdf i uploaded is view only...works with chrome and brave and not with Edge

Hi Sajid,  Welcome to Box Community and I’m here to help! Note: We've removed your open shared link from this post to keep your content private and secured.  I used the shared link earlier using Ch...

• View comment
• Rona
• May 11, 2023 21:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. saving files

Hi Shelley,  Welcome to Box Community and glad to help!  To avoid getting this prompt, please make sure that your upload activity has completed before you log out of Box.  You may follow these step...

• View comment
• Rona
• May 11, 2023 21:35
• 0 votes