Rona

1. Community
2. Support Forum
3. Error Message" create folder

Hi Dena,  Welcome to Box Community and I’m here to help! Looks like someone from Product Support team is already working with you regarding this issue using email. Please keep an eye to your email ...

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• Rona
• May 10, 2023 21:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Login failed issue

Hi there,  Welcome to Box Community and glad to help!  Note: We've removed your email address from this post to keep your data private and secured.  To assist with your login query, I went ahead an...

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• Rona
• May 10, 2023 21:44
• 0 votes

1. Community
2. Support Forum
3. Want to Cancel & It's Difficult

Hi David,  Welcome to Box Community and glad to help!  Looks like you've already worked with our Cancellation team to accomplish your request. Let us know if you have questions.  We'd love to hear ...

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• Rona
• May 10, 2023 21:03
• 0 votes

1. Community
2. Support Forum
3. New Billing Address

Hi Joe,  Welcome to Box Community and I’m here to help! To help update your billing address, you can contact our Billing team directly by emailing billing@box.com. Hope it helps!   

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• Rona
• May 10, 2023 20:51
• 0 votes

1. Community
2. Support Forum
3. Files that are supposed to be syncing are not on my local device

Hi Jan,  Welcome to Box Community and I’m here to help! You may proceed and reset your Box Drive manually. Please follow the steps according to your Operating System.  To reset Box Drive on Windows...

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• Rona
• May 10, 2023 19:14
• 0 votes

1. Community
2. Support Forum
3. Wrong storage space usage re-appear

Hi Sean,  Welcome to Box Community and I’m here to help! Looks like you've worked with our live chat team to address your storage query. Let us know in this forum if you need further assistance.  T...

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• Rona
• May 10, 2023 19:11
• 0 votes

1. Community
2. Support Forum
3. Case #2846266

Hi Michael,  Welcome to Box Community and I’m here to help! Looks like the ticket #2846266 has closed due to inactivity. We have not received an active response from your side that's why the ticket...

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• Rona
• May 10, 2023 18:57
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Incorrectly Shows As Full

Hi Karras,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

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• Rona
• May 10, 2023 18:50
• 0 votes

1. Community
2. Support Forum
3. Cancel subscription

Hi Emily,  Welcome to Box Community and I’m here to help! Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Mea...

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• Rona
• May 10, 2023 18:47
• 0 votes

1. Community
2. Support Forum
3. cancel the service immediately

Hi James,  Welcome to Box Community and I’m here to help! Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Mea...

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• Rona
• May 10, 2023 18:45
• 0 votes