Rona

1. Community
2. Support Forum
3. Email Change

Hi Marisa,  Welcome to Box Community and I’m here to help!  I opened a new ticket and our Product Support team will get in touch to help address your concern. Please keep an eye to your email.  Tha...

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• Rona
• May 05, 2023 23:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Wrong article

Hi there,  Welcome to Box Community and glad to help!  Looks like it's not a Box link you're accessing, kindly reach out the sender/owner of this link.  Thanks for posting! 

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• Rona
• May 05, 2023 22:58
• 0 votes

1. Community
2. Support Forum
3. Confused about my box.com account

Hi Tim,  Welcome to Box Community and glad to assist.  You can reach out to our Sales team in order to setup an account.  You can give them a call directly at 1.877.729.4269 ext. 1 Submit a contac...

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• Rona
• May 05, 2023 22:52
• 0 votes

1. Community
2. Support Forum
3. I see document, but it won't let me open the document

Hi DeeAnn,  Welcome to Box Community and I’m here to help! You seem to have already addressed this concern with our Product Support team. Let us know in this forum if you have additional clarificat...

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• Rona
• May 05, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Google access disappearing through my email- will I still be able to access Google documents through Box

Hi Olivia,  Welcome to Box Community and I’m here to help! Is it just your account email your University will get rid of? If so, that gives you the chance to change your primary email address in yo...

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• Rona
• May 05, 2023 21:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Allowing Others to Share My Link

Hi Jackie,  Welcome to Box Community and I’m here to help! Please note that to allow editing through the shared link, these settings should be enabled in your Enterprise account. To confirm, kindly...

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• Rona
• May 05, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. Box not updating

Hi Sherry,  Welcome to Box Community!  Sorry to hear about your issue updating Box and let me assist.  We'd like to start with the following:  What is the Operating System running in your machine?...

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• Rona
• May 05, 2023 18:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. downloading

Hi Kurt,  Welcome to Box Community and I’m here to help! If you login to box.com and preview the file, can you still access the contents in the file? If yes, kindly download the file using your alt...

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• Rona
• May 05, 2023 18:19
• 0 votes

1. Community
2. Support Forum
3. Called runscript when not marked in progress

Hi Elodie,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Eng...

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• Rona
• May 05, 2023 18:09
• 0 votes

1. Community
2. Support Forum
3. IMMEDIATELY CANCEL MY ACCOUNT

Hi Ellen,  Welcome to Box Community and I’m here to help! Looks like you've successfully cancelled your Box account. And if you have questions regarding your cancellation please contact our Cancell...

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• Rona
• May 05, 2023 18:08
• 0 votes