Rona

1. Community
2. Support Forum
3. Files Not Showing Up in Box Drive

Hi Kareem,  Welcome to Box Community and I'm here to help!  I would suggest to manually reset your Box Drive:  To reset Box Drive on Windows Exit Box Drive (if it is running). If necessary, use Ta...

• View comment
• Rona
• May 01, 2023 23:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. I accidentally deleted the data.

Hi there,  Welcome to Box Community and I'm here to help!  Looks like you're working with our Product Support team regarding your deleted contents. Rest assured that our team will help sort this ou...

• View comment
• Rona
• May 01, 2023 23:40
• 0 votes

1. Community
2. Support Forum
3. false promise

Hi Alona, Welcome to Box Community and glad to help!  You may reach out to our Billing team for assistance, you can email them using billing@box.com. Thanks for posting!

• View comment
• Rona
• May 01, 2023 23:37
• 0 votes

1. Community
2. Support Forum
3. Synology Cloud Sync being denied access

Hi James,  Welcome to Box Community and glad to help!  Looks like you're now working with our Product Support team regarding Synology. Rest assured that our team will get in touch and please keep a...

• View comment
• Rona
• May 01, 2023 23:34
• 0 votes

1. Community
2. Support Forum
3. Incorrect used size on my Box account

Hi there, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to...

• View comment
• Rona
• May 01, 2023 23:30
• 0 votes

1. Community
2. Support Forum
3. Ran out of storage space

Hi Brendan,  Welcome to Box Community and I’m here to help! I'm going to open a new ticket to have our Product Support team to assist.  Please keep an eye to your email.  Thanks for posting! 

• View comment
• Rona
• May 01, 2023 23:28
• 0 votes

1. Community
2. Support Forum
3. Disc space issue

Hi there, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to...

• View comment
• Rona
• May 01, 2023 23:26
• 0 votes

1. Community
2. Support Forum
3. Re-assign Licenses

Hi Braden,  Welcome to Box Community and glad to help!  In order to free up your license(s), you must permanently delete user(s) and once it's free, you can go ahead and add new user(s).  And you c...

• View comment
• Rona
• May 01, 2023 23:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. OAuth2.0 Authorization URL returns "403 Forbidden"

Hi there,  Welcome to Box Community and glad to help!  Looks like you're now working with our Product Support team. Please keep an eye to your email as our team will get in touch to help address yo...

• View comment
• Rona
• May 01, 2023 22:48
• 0 votes

1. Community
2. Support Forum
3. Corrupt word file

Hi Babak, Welcome to Box Community and I'm here to help!  Looks like you're now working with our Product Support team. Please keep an eye to your email as our team will get in touch to help address...

• View comment
• Rona
• May 01, 2023 22:43
• Edited
• 0 votes