Rona

1. Community
2. Support Forum
3. Unable to install box drive on Mac running Ventura 13.3.1

Hi Clara,  Welcome to Box Community and glad to assist!  Please make sure that you've completely uninstalled Box Drive off of your machine:  Quit Box Drive Open a Terminal window and run the follo...

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• Rona
• April 26, 2023 21:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files are not syncing in my local computer

Hi there,  Welcome to Box Community and glad to assist!  I've created a new ticket regarding your syncing issue. Rest assured that a member from Product Support team will assist you and please keep...

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• Rona
• April 26, 2023 20:57
• 0 votes

1. Community
2. Support Forum
3. Upgrading Individual account to Enterprise account

Hi Logan,  Welcome to Box Community and glad to help!  Looks like you've upgraded to a Business account and would you still like to upgrade it to Enterprise? If yes, please feel free to open a tick...

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• Rona
• April 26, 2023 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box says space used while there are no files in it

Hi Vitor,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...

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• Rona
• April 26, 2023 20:47
• 0 votes

1. Community
2. Support Forum
3. Hello - I need to cancel my business account. How can this be done?

Hi Arief,  Welcome to Box Community and glad to help! It appears that you've already cancelled your Box Subscription. Let us know if you have additional questions and clarifications.  We would love...

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• Rona
• April 26, 2023 20:44
• 0 votes

1. Community
2. Support Forum
3. 2-Step Verification not working on my iPad or iPhone

Hi Jacqueline,  Welcome to Box Community and glad to assist!  I've created a new ticket regarding your login issue. Rest assured that a member from Product Support team will be assisting you and pl...

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• Rona
• April 26, 2023 20:41
• 0 votes

1. Community
2. Support Forum
3. cancel my account

Hi Thelma,  Welcome to Box Community and glad to assist!  It shows that you've reached out to our Cancellation Team to accomplish your request. Rest assured that a member of our team will be assist...

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• Rona
• April 26, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. Please run script to fix storage measurement

Hi Evan,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to...

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• Rona
• April 26, 2023 20:21
• 0 votes

1. Community
2. Support Forum
3. Account removal

Hi Dominic,  Welcome to Box Community and glad to assist! You may delete your Personal Individual account: Personal Individual (Free) 1. Sign into your Box.com account 2. Visit https://app.box.com/...

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• Rona
• April 26, 2023 20:18
• 0 votes

1. Community
2. Support Forum
3. Running out of Storage - Upgrade my Account

Hi Harvey,  Welcome to Box Community and glad to assist!  You may want to check the owner of the folder you're uploading your files into. Please note that the folder's ability to store new contents...

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• Rona
• April 26, 2023 19:03
• Edited
• 0 votes