Rona

1. Community
2. Support Forum
3. Merge two organizational accounts

Hi Chris,  Welcome to Box Community and glad to assist!  I've created a new ticket regarding your account merge request. A member from Product Support team will get in touch and please keep an eye ...

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• Rona
• April 26, 2023 18:57
• 0 votes

1. Community
2. Support Forum
3. Word Document not opening

Hi Valonda,  Welcome to Box Community and glad to help!  Since we will need to gather more details regarding this issue. I've gone ahead and opened a new ticket and a member of our team will be ass...

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• Rona
• April 26, 2023 14:10
• 0 votes

1. Community
2. Support Forum
3. No option to open file with Microsoft Excel online

Hi Alister,  Welcome to Box Community and glad to assist!  Did you received the file through shared link or collaboration invite? If it's the latter, what is your permission in this file?  Looking ...

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• Rona
• April 26, 2023 14:06
• 0 votes

1. Community
2. Support Forum
3. Delete my account

Hi Bruce,  Welcome to Box Community and glad to assist!  You may delete your Personal Individual account: Personal Individual (Free) 1. Sign into your Box.com account 2. Visit https://app.box.com/a...

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• Rona
• April 25, 2023 23:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Shared box link

Hi Romao,  Welcome to Box Community and glad to assist!  Can you please attach a screenshot of your error while accessing a Shared Link?  We'll await for your reply! 

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• Rona
• April 25, 2023 23:00
• 0 votes

1. Community
2. Support Forum
3. What happens to folders if owner leaves company and is deleted

Hi Julia,  Welcome to Box Community and glad to assist!  Once a user has been deleted along with his/her contents. Please be informed that there is still a 14-day grace period for paying customers,...

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• Rona
• April 25, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. Unable to share link

Hi Leandro,  Welcome to Box Community and glad to assist!  Looks like we'll be asking you a couple of questions to help address your issue. I opened a new ticket and a member of our team will be as...

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• Rona
• April 25, 2023 22:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to set account password

Hi Celine,  Welcome to Box Community and glad to assist!  I've created a new ticket regarding your login issue. Our member from Product Support team will get in touch and please keep an eye to your...

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• Rona
• April 25, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. Logs files, create support case to investigate issue

Hi Vanessa,  Welcome to Box Community and glad to help!  You may manually reset your Box Drive and here are the steps:  To manually reset Box Drive on a Mac (File Provider Extension mode) Quit Bo...

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• Rona
• April 25, 2023 22:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Windows 10 cannot load box

Hi Andy,  Welcome to Box Community and glad to help! You may try to manually reset your Box Drive application, here are the steps:  Exit Box Drive (if it is running). If necessary, use Task Manage...

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• Rona
• April 25, 2023 22:37
• Edited
• 0 votes