Rona

1. Community
2. Support Forum
3. Logs files, create support case to investigate issue

Hi Vanessa,  Welcome to Box Community and glad to help!  You may manually reset your Box Drive and here are the steps:  To manually reset Box Drive on a Mac (File Provider Extension mode) Quit Bo...

• View comment
• Rona
• April 25, 2023 22:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Windows 10 cannot load box

Hi Andy,  Welcome to Box Community and glad to help! You may try to manually reset your Box Drive application, here are the steps:  Exit Box Drive (if it is running). If necessary, use Task Manage...

• View comment
• Rona
• April 25, 2023 22:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Uploading is Broken

Hi Paul,  Welcome to Box Community and glad to assist!  In order to fix your upload issue, please head over to this link for the recommended troubleshooting steps.  Hope it helps! 

• View comment
• Rona
• April 25, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. Submitting a Support Request to transfer personal account to Enterprise

Hi Will,  Welcome to Box Community and glad to assist!  Feel free to share this article to your Admin, in case he/she's experiencing issues adding existing personal user(s) as their managed user(s)...

• View comment
• Rona
• April 25, 2023 22:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Driveが更新できない

Hi Chie,  Welcome to the Box Community and I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in En...

• View comment
• Rona
• April 25, 2023 22:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to log in from new devices

Hi Jacob,  Welcome to Box Community and glad to assist!  I've opened a new ticket and a member of our Product Support team will be assisting you.  Please keep an eye to your email.  Thanks for post...

• View comment
• Rona
• April 25, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. to acces to code of custom and cga

Hi Joly,  Welcome to Box Community and glad to assist!  To assist you better, we'd appreciate if you could provide more information regarding "the code of conduct and cga".   We'd love to hear back...

• View comment
• Rona
• April 25, 2023 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error message received today

Hi Hasse,  Welcome to Box Community and glad to assist!  Please uninstall your Box Drive application:  Windows: Quit Box Drive Uninstall the application in the Control Panel. Before removing all ...

• View comment
• Rona
• April 25, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. i lost old phone number. i can't access 2-step verification

Hi there,  Welcome to Box Community and glad to assist!  I've initiate and created a new ticket regarding your login issue. Our member from Product Support team will get in touch and please keep an...

• View comment
• Rona
• April 25, 2023 21:03
• 0 votes

1. Community
2. Support Forum
3. Multi-Factor Authentication Code Set Up Problem

Hi Jennifer,  Welcome to Box Community and glad to assist!  Please try your alternate browser and try again. However, if the issue persist please clear your browser's cache and cookies.  Hope it he...

• View comment
• Rona
• April 25, 2023 21:00
• 0 votes