Rona

1. Community
2. Support Forum
3. Help: email confirmation link has expired

Hi Richard,  Welcome to Box Community and glad to assist!  You may generate a new link here.  Hope it helps! 

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• Rona
• April 21, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. aide collecte des infos cga et code of conduxt

Hi Joly,  Welcome to Box Community and glad to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English,...

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• Rona
• April 21, 2023 22:30
• 0 votes

1. Community
2. Support Forum
3. unable to receive verification email

Hi Takako,  Welcome to Box Community and glad to assist!  You may want to begin and check these troubleshooting steps with your colleague:  Check your Spam/Junk email folder. Sometimes, certain em...

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• Rona
• April 21, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. help to terminate account

Hi Karin,  Welcome to Box Community and glad to assist!  Looks like our dedicated team was able to address this query through email. Let us know if you have questions and we'd love to assist.  Happ...

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• Rona
• April 21, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Box Drive Unable to connect - Error:Bad response

Hi there,  Welcome to Box Community and glad to assist!  Please try to manually reset your Box Drive, please use the steps according to your Operating System.  To reset Box Drive on Windows Exit B...

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• Rona
• April 21, 2023 15:22
• 0 votes

1. Community
2. Support Forum
3. Virtual Drive mapped to Box folder

Hi Mike,  Welcome to Box Community and glad to assist!  Please be advised that the Box Drive folder cannot be mapped as a network drive, sorry for this limitation.  For additional details you may v...

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• Rona
• April 21, 2023 14:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reduced storage space

Hi there,  Welcome to Box Community and glad to assist!  You may contact our Billing team via billing@box.com or you can create a new ticket here.  Billing Support at Box  Happy Friday! 

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• Rona
• April 21, 2023 14:47
• 0 votes

1. Community
2. Support Forum
3. Pleae le me know how to reduce the number of licenses

Hi there,  Welcome to Box Community and glad to assist!  Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries...

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• Rona
• April 21, 2023 14:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please run script that clears usage

Hi Scott,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...

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• Rona
• April 21, 2023 14:38
• 0 votes

1. Community
2. Support Forum
3. Forgot to set up 2-step verification

Hi Yohei,  Welcome to Box Community and glad to assist!  I opened a new ticket for our Product Support team to assist with your login issue. Someone from our team will get in touch via email and pl...

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• Rona
• April 21, 2023 14:34
• 0 votes