Rona

1. Community
2. Support Forum
3. How do I register my account in email format?

Hi Isaiah,  Welcome to Box Community and glad to help!  You may setup a free account on Box by simply using this link. Meanwhile, if you wish to explore our plans and features, you may click the ch...

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• Rona
• April 18, 2023 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Issue: The item you are trying to access has been deleted or unavailable to you

Hi Raymond,  Welcome to Box Community and glad to assist!  Can you attach a screenshot of this error in this post? And by any chance, are you accessing the affected file through a shared link?  We'...

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• Rona
• April 18, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Need assistance turning off Google Authenticator for someone I granted permission to

Hi Claire,  Welcome to Box Community and glad to help!  It appears that you've already addressed this concern with one from our Product Support team. Please let us know in this forum if you have ad...

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• Rona
• April 18, 2023 21:25
• 0 votes

1. Community
2. Support Forum
3. Lost Authenticator Code and can't log in

Hi Tracy,  Welcome to Box Community and glad to help!  To help with your Multi-factor authentication issues, I opened a new ticket and someone from Product Support team will get in touch.  Please k...

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• Rona
• April 18, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. Does not allow to increase the plan

Hi Alex,  Welcome to Box Community and glad to help!  If you're having trouble upgrading your Box account yourself. You may contact our Sales team for assistance, Here's how:  You can give them a ...

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• Rona
• April 18, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. The problem repeats itself. Total storage incorrect.

Hi Manuel,  Welcome to Box Community and happy to help!  We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging i...

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• Rona
• April 18, 2023 21:14
• 0 votes

1. Community
2. Support Forum
3. Ran out of storage space

Hi Alessandro,  Welcome to Box Community and happy to help!  We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by loggi...

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• Rona
• April 18, 2023 21:12
• 0 votes

1. Community
2. Support Forum
3. Box is full even though i deleted and emptied trash

Hi Josh,  Welcome to Box Community and happy to help!  We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in ...

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• Rona
• April 18, 2023 21:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sign - No Email sent to a Box user when a new signature is requested

Hi Brent,  Welcome to Box Community and glad to help!  We will be needing more information regarding the issue that you reported and I opened a new ticket for our Product Support team. We will get ...

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• Rona
• April 18, 2023 21:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please disconnect my card with my account and also cancel my subscription immediately.

Hi Mario,  Welcome to Box Community and glad to help! Please be informed that any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other bill...

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• Rona
• April 18, 2023 21:01
• 0 votes