Rona

1. Community
2. Support Forum
3. 2023 Macbook Pro M2 Box App issues

Hi Young Hong,  Welcome to Box Community and glad to help!  To help you address this issue, please make sure you've met the supported Operating System for Box Tools.  Meanwhile, if the issue persis...

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• Rona
• April 18, 2023 20:53
• 0 votes

1. Community
2. Support Forum
3. Box Soc Reports for 2022

Hi there,  Welcome to Box Community and glad to help!  It seems that you've managed to contact our Product Support team to accomplish your SOC reports request. Please be informed that our team will...

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• Rona
• April 18, 2023 18:45
• 0 votes

1. Community
2. Support Forum
3. Excel Online for some files but not all

Hi there,  Welcome to Box Community and glad to help!  We will be needing more information regarding this issue and I opened a new ticket for our Product Support team. We will get in touch shortly ...

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• Rona
• April 18, 2023 16:06
• 0 votes

1. Community
2. Support Forum
3. Incorrect Available Storage

Hi there,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Hope...

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• Rona
• April 17, 2023 22:18
• 0 votes

1. Community
2. Support Forum
3. Payment

Hi Adamo,  Welcome to Box Community and glad to help!  Looks like you've managed to address this with our Billing team. Let us know in the forum if you have additional questions and we'd love to as...

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• Rona
• April 17, 2023 22:03
• 0 votes

1. Community
2. Support Forum
3. delete account

Hi Clifford,  Welcome to Box Community and glad to help!  You may cancel your  Box account yourself by following these steps. However, any requests for cancellations, downgrades, or seat decreases ...

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• Rona
• April 17, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Quota Exceeded Support

Hi Jared,  Welcome to Box Community and glad to help!  It appears that you're already working with our Product Support team to address this issue and please keep an eye to your email.  Thanks for p...

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• Rona
• April 17, 2023 21:50
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Alexei,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Hop...

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• Rona
• April 17, 2023 21:31
• 0 votes

1. Community
2. Support Forum
3. Box drive won't install Mac Ventura 31.2.1

Hi Ashish,  Welcome to Box Community and glad to assist!  Is this your first time to install Box Drive in this machine? Please make sure you followed these steps.  Hope it helps! 

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• Rona
• April 14, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Change E-mail Adress

Hi Stephan,  Welcome to Box Community and glad to assist!  To change your primary email, you can begin by adding a secondary email and here's the steps:  To add an email address: Login to box.com ...

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• Rona
• April 14, 2023 22:37
• Edited
• 0 votes