Rona

1. Community
2. Support Forum
3. Having trouble saving my google Doc to Box

Hi Linda,  Welcome to Box Community and glad to help!  I just opened a new ticket for our Product Support team regarding your issue saving files. Rest assured that our team will help address your i...

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• Rona
• April 14, 2023 14:29
• 0 votes

1. Community
2. Support Forum
3. Box Tools Safari Installed and Constantly Failing

Hi Justin,  Welcome to Box Community and glad to assist!  To help address your issue, please head over to this article for the troubleshooting steps.  Hope it helps! 

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• Rona
• April 13, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Transferred Ownership of Relays

Hi Angel,  Welcome to Box Community and glad to assist!  This shows that you are now working with our support team on the relay, so please keep an eye on your email. Please be assured that our team...

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• Rona
• April 13, 2023 22:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. all files missing after upgrade

Hi Vivian,  Welcome to Box Community and glad to help!  It appears that you've managed to address this concern with our Product Support team. Please let us know if you need further assistance and w...

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• Rona
• April 13, 2023 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to shift google accounts

Hi Jose,  Welcome to Box Community and glad to help!  Note: Your Box and Google Workspace aliases must match for you to use the integration.    It appears that you can't  change your google accoun...

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• Rona
• April 13, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Printing folder or multiple pdf files quickly in box

Hi Chad,  Welcome to Box Community and glad to assist!  Looks like you're already working with our Product Support team regading your concern. Rest assured that someone from the team will help addr...

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• Rona
• April 13, 2023 22:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. i can open box on windows 11 on google chrome but the app is not shown on windows start button apps

Hi Kevin,  Welcome to Box Community and glad to assist!  In order to access your Box files and folders using Box's desktop application, make sure you have installed Box Drive.  Hope it helps! 

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• Rona
• April 13, 2023 20:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to update/change current email address on my personal account

Hi David,  Welcome to Box Community and glad to assist!  To replace your main email address in Box, regardless of your account subscription, please make sure that the email address you are replacin...

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• Rona
• April 13, 2023 20:41
• 0 votes

1. Community
2. Support Forum
3. Accepted collaboration but cannot upload files to the shared folder

Hi Jocelyn,  Welcome to Box Community and glad to help!  As listed in this chart, please make sure that you have enough permission to be able to upload files in a collaborated folder. And to modify...

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• Rona
• April 13, 2023 20:36
• 0 votes

1. Community
2. Support Forum
3. Syncing Issues

Hi Blake,  Good day!  Please proceed and uninstall your Box Drive application:  Quit Box Drive Uninstall the application in the Control Panel. Before removing all traces of Box Drive from your ma...

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• Rona
• April 13, 2023 20:27
• 0 votes