Rona

1. Community
2. Support Forum
3. Support case // Can't open my box // Files are gone

Hi Hans,  Welcome to Box Community and glad to help!  Let me open a ticket to get a closer look and someone from Product Support team will be in touch. Please keep an eye to your email.  Thanks for...

• View comment
• Rona
• April 05, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. Problem XLS saving files to Box

Hi Jose,  Welcome to Box Community and glad to help!  To get a closer look I opened a new ticket for our Product Support team. Someone will be reaching out to you through email and please keep an e...

• View comment
• Rona
• April 05, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. When saving template "Not found" error appears and am unable to save

Hi Mauieen,  Welcome to Box Community and glad to help!  To get a closer look I've opened a ticket for our Product Support team. We will reach out to you shortly and please keep an eye to your emai...

• View comment
• Rona
• April 05, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Cannot Share A folder

Hi Najim,  Welcome to Box Community and glad to help!  Let me create a ticket and have our Product Support team to assist. We will get in touch through email and please keep an eye to your inbox.  ...

• View comment
• Rona
• April 05, 2023 21:23
• 0 votes

1. Community
2. Support Forum
3. Unable to create Sign template

Hi Michael,  Welcome to Box Community and glad to help!  Did you follow these steps in creating templates for Box Sign? If yes, can you use your alternate browser or/and clear your browser's cache ...

• View comment
• Rona
• April 05, 2023 21:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Keep getting upload errors when uploading files

Hi Leon,  Welcome to Box Community and glad to help!  Looks like you've already worked with our Product Support team to address your upload issue.  Let us know in the Community if you need addition...

• View comment
• Rona
• April 05, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. Access Issue with Shared Video Link on Box.com

Haoyu,  Welcome to Box Community and glad to help!  Upon checking, your Shared Link URL may have been removed or has expired. Please contact the Owner/Sender of this Shared Link and have the user t...

• View comment
• Rona
• April 05, 2023 20:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. I have personal pro and still can't retrieve file history for some files

Hi Jason,  Welcome to Box Community and glad to help!  Looks like you've duplicated your post in the forum. And we've sent a reply through this link instead https://support.box.com/hc/en-us/communi...

• View comment
• Rona
• April 05, 2023 19:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Privacy

Hi Tabitha,  Welcome to Box Community and glad to help!  Please note that your collaborators can only access the contents in the folders or files that you shared to them.  For more collaboration vi...

• View comment
• Rona
• April 05, 2023 19:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. BOX 2.31 64 msi

Hi there,  Welcome to Box Community and glad to help!  Have you tried using the Box Drive installer here? If it requires the MSI installer, please head over to this article.  Meanwhile, if you cont...

• View comment
• Rona
• April 05, 2023 18:57
• 0 votes