Rona

1. Community
2. Support Forum
3. Cant retrieve my version history for some files

Hi Jason,  Welcome to Box Community and glad to help!  It appears that someone from Product Support has helped address your concern regarding version history.  Let us know in this forum if you need...

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• Rona
• April 05, 2023 15:28
• 0 votes

1. Community
2. Support Forum
3. Deleted Two folders by mistake

Hi there,  Welcome to Box Community and glad to help!  To recover your deleted folders, you may head to your trash/bin icon in box.com.  Note: When items are deleted from a collaboration folder, ...

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• Rona
• April 04, 2023 23:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't get box to work even after manually resetting box drive

Hi Matt,  Welcome to Box Community and glad to help!  You may go ahead and uninstall your Box Drive application and restart your machine.  As soon as your machine booted up, please reinstall Box Dr...

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• Rona
• April 04, 2023 22:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Uable to delete user

Hi Clive,  Welcome to Box Community and glad to help!  You may try to use your alternate browser and/or clear your browser's cache and cookies to delete your users.  If the issue persist, please op...

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• Rona
• April 04, 2023 22:51
• 0 votes

1. Community
2. Support Forum
3. Error saving Excel files

Hi Rosie,  Welcome to Box Community and glad to help!  To help fix your error,  How have you tried to save the file? Can you walk me through the steps? Kindly attach a screenshot of your error.  ...

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• Rona
• April 04, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. Blank Screen after I log into box,

Hi there,  Welcome to Box Community and glad to assist!  To fix your blank screen issue on Box, can you try the following below?  Are you using this Box login URL to access the Box webpage?  You m...

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• Rona
• April 04, 2023 22:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. MAKE THE MENU GO AWAY

Hi Casey,  Welcome to Box Community and glad to help!  Looks like you've duplicated your post and we've sent a reply in this post https://support.box.com/hc/en-us/community/posts/15347841815827-go-...

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• Rona
• April 04, 2023 21:30
• 0 votes

1. Community
2. Support Forum
3. Clicked on link several times and now link is unavailable

Hi Ginger,  Welcome to Box Community and glad to help!  Is this a link from Box that you can't get an access with? If yes, can you replicate the issue and take a screenshot? Please attach your scre...

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• Rona
• April 04, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Trying to login the desktop, one server won't cooperate

Hi there,  Welcome to Box Community and glad to help!  To get a closer look, can you provide a screenshot of your error?  We'll await for your reply! 

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• Rona
• April 04, 2023 21:16
• 0 votes

1. Community
2. Support Forum
3. Password has expire

Hi there,  Good day!  I opened a ticket for our Product Support team to assist with your login issue. Please keep an eye to your email as our dedicated team will be in touch.  Thanks for posting an...

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• Rona
• April 04, 2023 21:09
• 0 votes