Rona

1. Community
2. Support Forum
3. All my files disappeared.

Hi there,  Welcome to Box Community and glad to to help!  To look for your missing files, please login to box.com and head over to your trash/bin icon.  You may start to sort, filter or search for ...

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• Rona
• March 29, 2023 21:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Storage doesn't empty

Hi there,  Welcome to Box Community and glad to help!  Great news! We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used...

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• Rona
• March 29, 2023 01:11
• 0 votes

1. Community
2. Support Forum
3. Upgrade request

Hi there,  Welcome to Box Community and glad to help!  For better assistance in upgrading your Box account, please reach out to our Billing folks through billing@box.com or through box.com/pricing....

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• Rona
• March 29, 2023 01:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error while changing password

Hi Jon,  Welcome to Box Community and glad to help!  I created a ticket and someone from Product Support will get in touch to assist with your password reset and login issue. Please keep an eye to ...

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• Rona
• March 29, 2023 00:57
• 0 votes

1. Community
2. Support Forum
3. Please run script - Storage Usage In My Account Is Incorrect

Hi Toomas,  Welcome to Box Community and glad to help!  Great news! We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Use...

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• Rona
• March 29, 2023 00:52
• 0 votes

1. Community
2. Support Forum
3. Storage space full - Please run script - Storage Usage In my account Is incorrect

Hi Igor,  Welcome to Box Community and glad to help!  Great news! We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used ...

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• Rona
• March 29, 2023 00:50
• 0 votes

1. Community
2. Support Forum
3. A way to save folder view?

Hi Dana,  Welcome to Box Community and glad to help!  Let me open a ticket for our Product Support team to get a closer look. Rest assured that we'll get in touch as soon as possible.  Please keep ...

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• Rona
• March 28, 2023 23:43
• 0 votes

1. Community
2. Support Forum
3. Box Drive no longer syncing Mac OS Ventura

Hi Brad,  Welcome to Box Community and glad to assist!  Please reset your Box Drive manually:  Quit Box Drive if it's currently running. Open a Terminal window and run the following command: file...

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• Rona
• March 28, 2023 23:39
• 0 votes

1. Community
2. Support Forum
3. User is getting an error when sending to an outside collaborator, stating that links can only be sent internally

Hi Michael, Welcome to Box Community and glad to help!  Please attach a screenshot of your error inviting external user to your folder. We'll await for your reply! 

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• Rona
• March 28, 2023 23:34
• 0 votes

1. Community
2. Support Forum
3. Collaboration Invite to those who already have access to Folder

Hi Aleksandra,  Welcome to Box Community and glad to help!  You may want to create a task or comments in the file to get your collaborator to update your content.  Hope it helps! 

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• Rona
• March 28, 2023 23:31
• 0 votes