Rona

1. Community
2. Support Forum
3. Box Sign will not load

Hi Rick,  Welcome to Box Community and I'm here to help!  You may have hit your limit for the total numbers of docs to be sent for e-sign. Please check your account type and find out if you've reac...

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• Rona
• March 27, 2023 15:25
• 0 votes

1. Community
2. Support Forum
3. Notification not received - File upload thru Formstack?

Hi Daniel,  Good day!  I've opened a new ticket to have our Product Support team to get a closer look. We'll get in touch to you through email and please keep an eye to your email.  Stay well! 

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• Rona
• March 27, 2023 15:17
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• 0 votes

1. Community
2. Support Forum
3. Sending file through email from box

Hi Katie,    Welcome to Box Community and glad to help!    Box takes content security very seriously and sharing content via shared links instead of attachments not only makes sharing content much ...

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• Rona
• March 25, 2023 00:50
• 0 votes

1. Community
2. Support Forum
3. Creating a new Box folder - how????

Hi Kathleen,  Welcome to Box Community and glad to help!  To  easily create a new folder, you can go to this article and follow the steps. Meanwhile, if you're having trouble creating new folders k...

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• Rona
• March 24, 2023 23:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. If I have a file open how do I find out where it is? What the file path is?

Hi Richard,  Welcome to Box Community and glad to help!  You may contact your main Admin to run a folders and files report. This way you'd be able to identify your missing file's path.  Also, know ...

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• Rona
• March 24, 2023 22:34
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• 0 votes

1. Community
2. Support Forum
3. When doing a FILE REQUEST - Error: There was a problem completing your request. Please try again.

Hi Lanica,  Welcome to Box Community and glad to help!  Our Engineering team have managed to fix this issue and can you tell us if it's working on your end now?  https://status.box.com/incidents/gf...

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• Rona
• March 24, 2023 22:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. previous version after upgrade

Hi Jason,  Welcome to Box Community and glad to help!  We don't guarantee that you can recover your file's older version after your upgrade. As this particular feature will take effect on your file...

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• Rona
• March 24, 2023 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloads not permitted

Hi Jodi,  Welcome to Box Community and glad to help!  We'll be needing more details in regards to your download issue. And let me create a ticket and have someone from Product Support to assist. Pl...

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• Rona
• March 24, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Missing Storage Space

Hi Kevin,  Welcome to Box Community and glad to help!  We've sent you a message here: https://support.box.com/hc/en-us/community/posts/15099543237523-Missing-Storage-Space- Let us know if you have ...

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• Rona
• March 24, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. Missing Storage Space

Hi Kevin,  Welcome to Box Community and glad to help!  Great news! we've ran the script to correct your account storage. Doing so guarantees that the correct file or folder count is reflected in yo...

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• Rona
• March 24, 2023 21:48
• 0 votes