Rona

1. Community
2. Support Forum
3. Files from my MAC won't upload

Hi Tricia,  Welcome to Box Community!  Let me help with your upload issue. My recommendation is to follow the suggested troubleshooting steps for your uploads issue.   Hope it works! Let us know if...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. BOX Drive SSO Issue

Hi Cary,  Welcome to Box Community and I'm here to help!  Let me create a ticket to have our Product Support team to assist with your login issue. Someone will get in touch through email and please...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Files not found

Hi Jill,  Welcome to Box Community! If you won't mind let's continue working on your query using this post.  Thanks for posting! 

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Can't access client files

Hi Jill, Welcome to Box Community!  I'm happy to help with your file sharing query. Can we begin by confirming how did your colleague shared the file? Is it through collaboration invite or shared l...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Box Sign

Hi there,  Welcome to Box Community!  Allow me to answer your Box query. Currently, each sender must create a request each time they would need you to sign their document. However, a sender could s...

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• Rona
• 2 years ago
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload issues

Hi Aaron,  Welcome to Box Community!  I'm here to help with your upload issue. Please check the following below to ensure your upload is successful.  Make sure your upload adheres to our suggested...

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• Rona
• 2 years ago
• Edited
• 0 votes

1. Community
2. Support Forum
3. E-Sinature limit

Hi there,  Welcome to Box Community!  Let me help with your Box Sign inquiry! Your maximum of 15 docs for e-sign monthly is a per Box package offering. Which means to increase your ability to sign ...

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• Rona
• 2 years ago
• Edited
• 0 votes

1. Community
2. Support Forum
3. File Path Character Limit-Box Drive

Hi Michael,  Welcome to Box Community!  Let me open a new ticket in regards to your Box Drive inquiry. Rest assured that someone from Product Support will be in touch and please keep an eye to your...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Two-factor authentication cancellation

Hi there,  Welcome to Box Community!  I opened a new ticket to help with your login issue. Someone from Product Support will assist in cancelling your 2FA and please keep an eye to your email.  Tha...

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. cannot access box link for employee who has left

Hi Anthony,  Welcome to Box Community!  Let me assist with your contents sharing inquiry and upon checking the Shared Link's access type is limited to invited collaborators only. Kindly contact you...

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• Rona
• 2 years ago
• Edited
• 0 votes