Rona

1. Community
2. Support Forum
3. Miss

Hi Jessica,  Welcome to Box Community and I'm here to assist!  Are you able to access the shared folder in box.com? If yes, let us know your current permission in this folder.  We'll await for your...

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• Rona
• March 07, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. Missing files

Hi there,  Welcome to Box Community and I'm here to assist!  Sorry to hear about your missing files or folders. In this case, the best way to track your folder activities and find out about your de...

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• Rona
• March 07, 2023 22:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to set the startup or opening view

Hi Michael,  Welcome to Box Community and I'm here to assist!  To get started with Box you may visit this article to get to know the basics of Box as soon as you get to the Box's landing page. If y...

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• Rona
• March 07, 2023 22:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to change Admin

Hi Marko,  Welcome to Box Community and I'm here to assist!  Here's our Admin transfer protocol for departed Admins. Meanwhile, if you could login through your current Admin's Box login you may fol...

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• Rona
• March 07, 2023 22:17
• 0 votes

1. Community
2. Support Forum
3. WHY IS BOX DELETING ALL MY FILES

Hi Bridget,  Welcome to Box Community!  In response to this post please head over to this link.  Thanks for posting! 

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• Rona
• March 07, 2023 22:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files are missing

Hi Bridget,  Welcome to Box Community and happy to help!  Looks like you've created a ticket for Product Support team and someone from the team will make sure to help address your concern about you...

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• Rona
• March 07, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Box Drive reset does not work

Hi Ken,  Welcome to Box Community and happy to assist! Let me create a ticket for you and it's best if you could address your syncing issue with the Product Support team. Someone will get in touch ...

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• Rona
• March 07, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. [BOX NOT SYNCING TO DESKTOP & NOT OPENING]

Hi Ellen,  Welcome to Box Community and happy to assist!  Let me create a ticket for you and it's best if you could address your syncing issue with the Product Support team. Someone will get in tou...

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• Rona
• March 07, 2023 21:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box files syncing and showing for some people but not others.

Hi Dylan,  Welcome to Box Community and I'm here to assist!  Let me open a new ticket and have Product Support to help with your syncing issues. We may need to ask more particular questions and it'...

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• Rona
• March 07, 2023 21:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Current storage display status (trash is empty) 9.3 GB/10.0

Hi there,  Welcome to Box Community and I'm here to help!  Great news! We've ran the script and corrected your file counts.  To confirm your current storage count please go to Box.com> Account Sett...

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• Rona
• March 07, 2023 20:57
• 0 votes