Rona

1. Community
2. Support Forum
3. Is Chat feature not working

Hi there,  Welcome to Box Community!  My apologies about your issue and allow me to assist. And to be able to contact Box Product Support via Chat  you must be signed into the community. Depending ...

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• Rona
• 2 years ago
• Edited
• -1 votes

1. Community
2. Support Forum
3. Delete License

Hi there,  Welcome to Box Community!  It seems that you've managed to open a ticket for our support team. Please keep an eye to your email as our dedicated team will get in touch shortly.  Thanks f...

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• Rona
• 2 years ago
• -1 votes

1. Community
2. Support Forum
3. Excel files not opening when in folder

Hi Blayne,  Welcome to Box Community!  Seems that you need someone from Product Support to look into this. With this, I opened a new ticket and please keep an eye to your email.  Thanks for posting! 

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• Rona
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Folder Permissions

Hi there,  Welcome to Box Community!  As of this message, we don't have a way to break the waterfall permissions in the Box folders. If you are looking for a way to alter or change your collaborato...

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• Rona
• 2 years ago
• -1 votes

1. Community
2. Support Forum
3. Thumbnail resizing eliminated

Hi Michael, Welcome to Box Community!  This is to let you know that removing the resizing bar was by design with the new enhancements. Now we resize the grid cells dynamically based on the screen s...

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• Rona
• 2 years ago
• Edited
• -1 votes

1. Community
2. Support Forum
3. New Box user on our company account cannot open files

Hi DJ,  Welcome to Box Community!  We've created a ticket in response to your inquiry. Someone will be sending an email to directly address this issue with you.  Thanks for posting! 

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• Rona
• 2 years ago
• -1 votes

1. Community
2. Support Forum
3. Managing access dynamically for a large group of users

Hi Bijoy,  Welcome to Box Community!  Let me assist with your file sharing inquiry. Looks like you're sharing your Box contents to a large group. Are they all signed up to Box? If so, is there a  p...

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• Rona
• 2 years ago
• Edited
• -1 votes

1. Community
2. Support Forum
3. Don't want files to auto open in browser

Hi Marie,  Welcome to Box Community!  Let me create a new case particularly for your concern. This means that we'll be sending you an email for further assistance.  Thanks for posting! 

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• Rona
• 2 years ago
• -1 votes

1. Community
2. Support Forum
3. Sync not syncing all folders

Welcome to Box Community and thanks for your post I'd love to help!  Here are the ways to make sure that your Box folders are syncing properly:  Check if all folders are fully synced, there are in...

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• Rona
• 5 years ago
• Edited
• -2 votes

1. Community
2. Support Forum
3. Submit a help ticket

Hi Allan, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 6 months ago
• -3 votes