Rona

1. Community
2. Support Forum
3. switch IDP from azure to Okta

Hi Venu, Welcome to Box Community!  You can change your SSO provider by following these instructions.  Let us know if you need further assistance. 

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• Rona
• February 27, 2023 22:22
• 0 votes

1. Community
2. Support Forum
3. Box unable to process payment

Hi Alice,  Welcome to Box Community!  It would be helpful if you could contact our Support team directly in order to address your payment inquiry. We'd love to have you there and feel free to creat...

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• Rona
• February 27, 2023 22:16
• 0 votes

1. Community
2. Support Forum
3. Individual to Enterpise

Hi Robert,  Welcome to Box Community!  Let me open a new ticket to have someone from Product Support to help find your missing files. Our support team will contact you through email and please keep...

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• Rona
• February 27, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. open a support case

Hi Joseph,  Welcome to Box Community!  Looks like you need to have someone from Box Product Support to look into this. You may head over to this link and create a support ticket.  Our support team ...

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• Rona
• February 27, 2023 22:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Search and Replace or remove text in folders

Hi Sean,  Thanks for writing back in!  Here's our recommended Search terms and options to easily navigate to the folders/files that you need. If it doesn't return any relevant items please head ove...

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• Rona
• February 27, 2023 21:38
• 0 votes

1. Community
2. Support Forum
3. Search and Replace or remove text in folders

Hi Sean,  Welcome to Box Community!  How are these texts relevant to your folders? Is this a text within the document(s) or is it a file/folder name?  We'll await for you reply! 

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• Rona
• February 24, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. Number of files remaning to be syncedkeeps increasing

Hi there,  Welcome to Box Community!  Please restart Box Sync by logging out of it then quit. Right after this, re-launch Box Sync and login.  Note: Logging off of Box Sync will permanently wipe ou...

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• Rona
• February 24, 2023 22:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to access ACROYMNS web portal

Hi Michele,  Welcome to Box Community!  We'd love  to look into this further and I opened a new ticket. Please keep an eye to our email as Product Support will send you an email as soon as possible...

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• Rona
• February 24, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. Can't Update credit card info

Hi Tim,  Welcome to Box Community!  In order to update your credit card information kindly contact our dedicated team by opening a support case with our Billing Team.  Thanks for posting! 

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• Rona
• February 27, 2023 18:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Restoring deleted files from TRASH folder after Trash folder has been purged

Hi Pavan,  Welcome to Box Community!  I opened a new ticket that way our Product Support will assist about your deleted contents.  Someone will get in touch through email and please keep an eye to ...

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• Rona
• February 24, 2023 21:59
• 0 votes