Rona

1. Community
2. Support Forum
3. Reset MFA due to change of Mobile device

Hi there, Welcome to Box Community and glad to assist! To exclusively work with the impacted user regarding her login issue.  You can suggest to create a new ticket here and rest assured that someo...

• View comment
• Rona
• January 17, 2025 20:05
• 0 votes

1. Community
2. Support Forum
3. New User...Where is the best place to learn the basics?

Hi Larinda,  Welcome to Box Community and glad to assist!  For starters we have recommended courses in training.box.com, just sign up with Box University.  Thanks for posting! 

• View comment
• Rona
• January 17, 2025 20:01
• 0 votes

1. Community
2. Support Forum
3. Phone number changed and I cannot sign-in

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• January 17, 2025 19:41
• 0 votes

1. Community
2. Support Forum
3. Request to Reduce User Count (Impact of Reactivation)

Hi there,  Welcome to Box Community and glad to assist!  To reduce your licenses, you can reach out to our Cancellation team through email via cancel@box.com. Thanks for posting! 

• View comment
• Rona
• January 17, 2025 19:40
• 0 votes

1. Community
2. Support Forum
3. Not receiving reset password emails after many forgot password attempts.

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.   Please check your Spam/Junk email...

• View comment
• Rona
• January 17, 2025 19:36
• 0 votes

1. Community
2. Support Forum
3. Account storage limit reached

Hi there,  Welcome to Box Community and glad to assist!  When you receive this error during your upload. You may want to check who owns the folder you’re uploading files into. Note: Each folder sto...

• View comment
• Rona
• January 17, 2025 19:26
• 0 votes

1. Community
2. Support Forum
3. ファイルバージョン履歴が確認できない

Hi Yuta, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Englis...

• View comment
• Rona
• January 17, 2025 19:04
• 0 votes

1. Community
2. Support Forum
3. サインアップ完了できない

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

• View comment
• Rona
• January 17, 2025 19:03
• 0 votes

1. Community
2. Support Forum
3. Unable to Upgrade My Account

Hi there,  Welcome to Box Community and glad to assist!  Looks like you're looking to upgrade. For assistance, you can chat with our Sales team via box.com/pricing. Thanks for posting!   

• View comment
• Rona
• January 16, 2025 23:10
• 0 votes

1. Community
2. Support Forum
3. Need to migrate the account to the enterprise team

Hi Kaori,  Welcome to Box Community and glad to assist!  Looks like you're looking to upgrade. For assistance, you can chat with our Sales team via box.com/pricing. Thanks for posting!   

• View comment
• Rona
• January 16, 2025 21:27
• 0 votes