Ann

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Recent activity by Ann Recent activity Votes
    1. Community
    2. Support Forum
    3. 2FA Setup not working

    Hi Aloyse,  Welcome to Box Community! In case you'll encounter the same problem in the future, it would be best to submit a support ticket here, so that the support team can investigate on the issu...

    1. Community
    2. Support Forum
    3. Unable to log in on Mac

    Hi Wayne,  Welcome to Box community! I suggest that you manually reset Box Drive, steps can be found from this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basi...

    1. Community
    2. Support Forum
    3. Login

    Hi Christopher, Welcome to Box Community! I suggest that you manually reset Box Drive, follow the steps below: To reset Box Drive on Windows Exit Box Drive (if it is running). If necessary, use Ta...

    1. Community
    2. Support Forum
    3. starter plan subscription

    Hi, Welcome to Box Community! To assist you with your payment issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

    1. Community
    2. Support Forum
    3. Please check the capacity

    Hi, Welcome to the Box community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24...

    1. Community
    2. Support Forum
    3. Blank screen on log in

    Hi AV Operator, Welcome to Box community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date 2. Temporary disable plugins/extensions, firewall, and VPN 3.  Chec...

    1. Community
    2. Support Forum
    3. This email confirmation link has expired

    Hi Timur,  Welcome to the Box community! From what I can tell, it looks like you have already confirmed your Box registration. Can you please clear your browsing history, then close and re-launch t...

    1. Community
    2. Support Forum
    3. Storage issue

    Hi Snapp Editt, Welcome to Box Community! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has ...

    1. Community
    2. Support Forum
    3. Documents not loading (on macbook native app)

    Hi Rafaella, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for postin...

    1. Community
    2. Support Forum
    3. Cancel my subscription

    Hi Chrystal, Welcome to Box Community! To assist you with your payment or cancellation concern, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann