Ann

1. Community
2. Support Forum
3. Error Message support request

Hi Topaz,  Welcome to the Box Community! The error will occur if there is another row that requests the full name, email, or other information. To move forward, you need to remove the other row. Le...

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• Ann
• January 29, 2024 19:22
• 0 votes

1. Community
2. Support Forum
3. Virus Notification

Hi Steven,  Welcome to the Box Community! It is up to the Enterprise to decide if the threat is valid or not. I recommend leveraging the Alert Summary and Threat Details that appear in alert detail...

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• Ann
• January 29, 2024 19:18
• 0 votes

1. Community
2. Support Forum
3. upgrade to personal pro

Hi Alan, Hi ,  Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• January 29, 2024 19:06
• 0 votes

1. Community
2. Support Forum
3. Uploading Emails to Box Folder

Hi Kristen,  Welcome to Box Community! Are you referring to "Upload to Box Through Email"? If so, this feature is not available to Starter accounts and Personal accounts. You need to have a  "Busin...

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• Ann
• January 15, 2024 22:11
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi Rita, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stora...

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• Ann
• January 15, 2024 21:04
• 0 votes

1. Community
2. Support Forum
3. Storage is saying full but there arent many files saved. Needs updating again please.

Hi Leanne, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

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• Ann
• January 15, 2024 20:15
• 0 votes

1. Community
2. Support Forum
3. Opening Word file in BOX

Hi Pat, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• January 15, 2024 20:10
• 0 votes

1. Community
2. Support Forum
3. Box Drive not installing on Mac

Hi Michelle, Welcome to Box Community! I recommend that you manually delete traces of Box Drive and then re-install the updated version of the app.  The steps to uninstall are listed below: Mac: Q...

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• Ann
• January 15, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. different storage space amount

Hi there, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• January 15, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Perte code Authenticator

Hi,  Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortl...

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• Ann
• January 15, 2024 19:59
• Edited
• 0 votes